Cub Foods reviews and complaints 2
View all 51 complaintsCub Foods - Customer service
Hello I’m a professional instacart shopper, and on four or five different orders I’ve taken at the 1540 New Brighten store I have been discriminated against because of color, and hair and ask for ID to purchase cooking wine on one occasion and the next time a different cashier tells me I don’t need one. I’ve had a cashier to tell a customer and a coworker that she doesn’t ring up black instacart workers orders till she prove it legit, I informed a manager her name was Cheryl, she said that oh never mind her she’s just having a bad day. So on another occasion to avoid getting harassed I went thru self check out, The manager Cheryl runs over to me and says You can’t do that we have to keep up with all instacart orders I said but I have done it when you weren’t here and nobody says anything. I’m totally confused now, I started back going threw regular lines. I’ve had a customer to walk up to me and say why are these people following you and your working so hard? I noticed a while before she said it but I just kept working and ignored them but when I got home I cried like a baby because I don’t deserve to get treated like an criminal and all I do is coming and do my same routine every time. Produce first then meat and everything else. Last month I ask another lady manager what is it about me that make you guys follow me and assume I’m a thief she said that they were not corporate they are a independent Cub Foods which still gives them no right to talk about my hair and my skin color that’s disrespectful and discriminatory. I will be contacting an attorney because it just not right. Thank you for listening
Cub Foods - Service
Had an issue with one of the self check out machine and asked for a help. A staff named Katie was very rude and unhelpful, instead of helping us with it, she made me stand there for 10 minutes and she started arguing with us. She should not be facing even a customer, never have I ever experienced something like this before with cub food. Please make sure that you guys do something about it, I m pretty sure I am not the first customer to be complaining about her, and if you guys are receiving complaints on her, you guys need to take action about her.
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More false claims of discrimination.
I believe you. I've gotten treated like that, also, at Plymouth Foods Liquor Dept. They always profile me. All they see is color, even though I'm a doctor and I could buy out that store, if I wanted to. I'm sure there are plenty others with the same complaint. I've observed them following and double-checking the IDs of other people of color. We could probably get a class action suit. Cub employees are extremely unhappy and are very poorly trained on customer service and diversity. You can see it on their faces and their actions. I know that I will not be shopping there, anymore, after my experience, there, on 12/26/23. (Trader Joe's, Hyvee and Whole Foods have better selections, anyway.)
You are the same person. Your IP address matches.