BioLife Plasma Services reviews and complaints 5
View all 782 complaintsBioLife Plasma Services - Procedures and so called policies
I've donated off and on with BioLife in mhd for years. 2 years ago I went to donate and they said my protein was low. Other people I've overheard them tell that they have to go eat some protein and come back in a day or two. I'm told I have to have a blood draw and can't donate till it comes back. So I didn't even bother with them for 2 years. It's now 2...
Read full review of BioLife Plasma ServicesBioLife Plasma Services - Permanent deferral
14 years ago I woke up from sleeping and had a red irritation on my groin area. No sexual activity
I went to give plasma as I have been for years and was asked about a "rash", from wich I didn't really think of it as a rash but said yes. They kicked me out and said I was dishonest because I should of told them about it earlier. In fear it was an STD, (which is physically impossible because I haven't had sex in ages). It was as if the employees were putting words into my mouth, drawing a picture that wasn't true. I left and continued to give plasma at a different company for 14 years until recently I was turned away because my protein levels were low plus dehydration a few times. I didn't like the location of the facility. I never wanted to donate here in the first place. I wanted to go back to BioLife and made an appointment. They told me I had to meet with their manager. I met with her and claimed my innocence but she was persistent and non relenting. I expressed that I was angry because it's a falsehood and I'm innocent. It obviously wasn't an STD and it was them who jumped to conclusions. No STDs and I'm an honest person.
I should have the right to go back to BioLife and my innocence reclaimed.
Desired outcome: Permanent Deferral lifted
BioLife Plasma Services - staff hey i dont want emails saying more info..
6/7..6/9..i wrote in a long complain earlier
im not sure it got thru
please conact me at email
[protected]@gmail.com
its just been awful here lately
id like to voice my concerns to someonw who will take it serious.. and not act like im in the wrong for having a legit complaint
Desired outcome: contact from someone in a position of authority therei have multiple issues..im looking for someone that takes losing a customer [protected]@gmail.com
Replied
BioLife Plasma Services - Wait time/insufficient staff
My appointment today was for 5:50am, I walked into the building at 5:39 and there was already a line just waiting to get to the kiosks. After waiting 10 minutes just to do the questions, it was additional 10 minutes waiting for vitals, after vitals I finally got to a bed at 6:05am and then waited 15 more minutes to get connected, it took over a half hour just to start the donation process. Why is this? Why aren't the machines already set up before donors show up? Why are there only 3 vitals stations available? I ended up being late for work today. I plan to switch to talecris this coming summer to see if the wait is less and furthermore they open 30 minutes earlier.
Desired outcome: Less waiting.
The complaint has been investigated and resolved to the customer's satisfaction.
I went to the Broken Arrow location for nearly a year. I wish the wait times were this small- it takes 4-7 hours to make a donation. The lines are so long that they agreed handing out buzzers and taking down our phone numbers so we could wait in our cars. I would not go back until this is fixed. I like helping out, but I can't donate two full work days to do it.
BioLife Plasma Services - Got skipped
9/15/20- after getting through vitals which was quick as usual, I got to the bed about 5:45am, I sat there for about 15 minutes until a staff member came over only to watch them setup another donor first that sat down several minutes after me. This is quite frustrating as I have to go to work after donating and has happened a few times before. Can the staff please pay better attention to who is first? I think some staff spend too much time chatting. Not only was the wait to get going was long but I also got skipped and didn't get setup til 6:05, 20 minutes after I sat down. Side note: why aren't the machines setup and ready to go before the doors open? Wouldn't that lessen the time to get donors setup?
Latest BioLife Plasma Services Reviews
Intake physical personnel Waste of time Manager and manger of intake of in the beginning Supportive team and rewarding work Referral bonusGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.