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CB Automotive Fueling and Charging Kwik Trip 2109 2nd St SW, Rochester, MN, 55902, US
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Kwik Trip
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Kwik Trip company logo

Kwik Trip

2109 2nd St SW, Rochester, MN, 55902, US
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1 complaint
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Working hours
Mon
5:00 am - 12:00 am
Tue
5:00 am - 12:00 am
Wed
5:00 am - 12:00 am
Thu
5:00 am - 12:00 am
Fri
5:00 am - 12:00 am
Sat
5:00 am - 12:00 am
Sun
5:00 am - 12:00 am
ComplaintsBoard
J
1:09 am EDT

Kwik Trip - customer service

The service at this kwik trip during the day is amazing, they're friendly and as efficient as anywhere during the day. The evening staff is an entirely different story. I came in around 9 o'clock tonight to grab a 2 liter of coke. The staff, two of them I could see, completely ignored my presence as a customer in the store. One of them, I could see was counting stock inside one of the coolers. The other I believe was counting stock of something, right next to the register. I brought my coke to the counter and stood there waiting. I looked around to see if there was anyone else that would help me with my purchase, it was just the two ladies there. The woman next to the register then, disappeared somewhere into the back of the store where I couldn't see her, while the other one continued to completely ignore the customer in the store in counting her cooler stock. I waited a minute, tried to peek around the counter to see if there was someone in the back room behind the cashiers counter, I saw no one. I walked out of the store leaving the 2 liter I intended to purchase on the cashiers counter. As I got back in my car the woman, who had been standing directly beside, me re-emerged from the back of the store and proceeded to look at my license plate and then document it as if I had stolen something. Leaving the store as I was not receiving any type of service, or acknowledgement, was in frustration, as this happens every time I visit this location in the evening and evening one or both of these two women are present. This was around 9 o'clock 10/25/19. This location is great during day time hours, but these women at night completely neglect to acknowledge or offer any type of service until it is convenient for their schedules. It is rude and a stain on an otherwise top notch location. Also I don't appreciate my license plate being recorded as if i'm a thief or didn't anything wrong whatsoever, other than leaving because I wasn't acknowledged.

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