Aspen Dental

To whom it may concern,

There are a lot of suspicious and unethical things happening at the Aspen Dental in Missouri,

That I feel need to be reported and the public should be aware of. I went there to have a set of dentures made for myself I was told if I bought the most expensive type with a special lining it would be much better for me as I had a lot of bone loss and this top of the line denture that cost $2000 dollars would really be my best option of having securely fitted dentures.

So I believed them. Unfortunately they fit no better than the ones I paid less than $500 dollars for a few years earlier. They also said I had a lifetime refitting along with that at no charge. Yet after going there a few times I was told basically they were as good as they were going to get. However, they didn't even try to help. I was told if I left them there they could work on them better and send them to a lab of some kind for realignment or build up. They came back with no change at all it's as if they never even worked on them. They were looser if anything. When I showed them they seemed frustrated with me as if I was bothering them. They were grossly under staffed that day and the Doctor told me she would handle it herself on my second visit and to come back yet again and they would be done properly.

They were even worse when I returned? Now they didn't fit at all? She walked in the room and said to me I'm not God I can't make miracles happen what the hell does that mean. They told me to spend the $2000 that's the only way I would be happy with the out come. Then they just blow me off.

I had to borrow the money and it took me a very long time to pay it off. Just to have dentures that fit no better than the cheap ones you can buy anywhere. They seem uninteresting in even working on them.

Now my second issue with Aspen is that I went there in Jan. of this year. They took Xrays and had a woman examine my seven lower teeth. I also have a bridge but the seven teeth I have that are my only real teeth with crowns and veneers had some sensitivity and I asked them if the Xrays or exam showed anything? I was told I need to have deep periodontal cleanings done in a series of 3 to 4 treatments I believe. The wanted $1,500 hundred dollars for this cleaning. They claimed after the deep cleaning I would have to come back no less than two more times and have them retreated. I was shocked. I don't have that kind of money to clean 7 teeth. So I told them no, but they tried to get me to immediately sign paper work for a payment plan through some company they use for dental loans.

I was being pressured to sign and agree to this contract so they could begin work with this cleaning process. I said are you sure, certain that I need this done. The Doctor said yes it could lead to major problems if I did not. I told them I needed time to think about it and get another opinion and price quote.

So I ended up going to another dental office in the area and their Xrays and exam by their team including the Doctor looked at everything and showed me the Xrays etc. and told me there was no sign of Periodontal Disease and that there was absolutely no need to have these special deep cleanings done.

The only thing they saw was a small area where it looked like at some point I may need to have a small filling done. But at this point there was no need to do anything. I had my teeth cleaned, a normal cleaning and they scraped off some cement left behind from prior dental work and the sensitivity is gone at this point, and it cost me less than $200.00 dollars.

I had asked for copies of my Xrays from Aspen to bring with me to my new dental appointment when seeing them side by side their was no sign of any disease or infection etc. zero signs that I needed these expensive treatments done. Aspen tried to make me believe this procedure was vital and necessary and needed to be done right away. They lied to me over and over and then tried to get me to sign a payment agreement with some company under false pretenses. They knew my only source of income was my Social Security but they did not care they were willing to break me. How evil, dishonest and uncaring.

A doctor is not suppose to lie to you about your medical or denture care. They take an oath to help you not to lie to you about your conditions in order to enhance their income. This is disgusting and illegal to make up a diagnoses in order to make money off of trusting patients. Aspen as taken advantage of me for the last time.

First, I believed that the top of the line most expensive dentures would be the best thing for me when in fact they were not. They are no different than the other set I have at home. They took me for two thousand dollars and then said basically there wasn't anything they could do. It was if life time adjustments or not theres no point in me coming back?

Secondly, they tried to make me believe I needed immediate treatments when in fact I did not. These treatments would have again, left me with long term payments for a procedure I did not need. It's a crime to do this to people, unsuspecting people coming in there for help and a honest assessment.

I am reporting this to any and all departments in the State of Missouri who might deal with this type of thing. I believe you are corporate owned but either way some one has to be held accountable for the money you cheated me out of with my dentures and for trying to falsely get me to spend thousands more.

All I ever wanted was to have my smile back and you've taken that from me in more ways than one. I've cried a lot of tears and spent a lot of money that burdened me in so many ways. The Doctor at Aspen's Arnold location is so corrupt and uncaring. It may be a money making scheme to her but it is someones life she is effecting. She has no compassion she is cold as ice. You have to be cold and uncaring to take advantage of the weakest people in society. Those with no dental insurance and living on Social Security Disability. Does it get any colder?

I don't even know if I'm angry or saddened or both I've had mechanic shops lie to me in the past and caught them red handed but I never once thought I had to second guess my Doctors or Dentists. It's a sad day in this country when those you trust most take advantage of you.

Mary Nesser

5309 Lakewood Terr. Apt. 100

Imperial Mo. 63052

[protected]@yahoo.com