Menu
For Business Write a review File a complaint
CB Furniture Stores Rent-A-Center 200 Steamboat Bend Shopping Ctr Ste B, Hannibal, MO, 63401, US
Rent-A-Center company logo
Rent-A-Center
reviews & complaints
Rent-A-Center company logo

Rent-A-Center

200 Steamboat Bend Shopping Ctr Ste B, Hannibal, MO, 63401, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 7:00 pm
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 7:00 pm
Thu
10:00 am - 7:00 pm
Fri
10:00 am - 7:00 pm
Sat
9:00 am - 6:00 pm
Sun
Closed
ComplaintsBoard
S
6:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rent-A-Center - informative/miscommunications

I have went in to this location on multiple occasions and each time I talk to a different person, they all tell me different information and policies. When the television set was first delivered there was issues with me giving them my ID, which was no problem but they didn't ask for it when I was in there earlier that day; they waited until I was at work and when they delivered it and then took it back. HUGE INCONVENIENCE, I shouldn't have to go in 3 times in one day to get one thing completed.
Now on October 7th, my first payment is due and my autopay didn't go through over the weekend, I called first thing this morning and told them I would be in to pay ONE WEEK and update my autopay because there was an issue with my card, my pay day isn't until 2 days away and then I would be in to pay another 2 weeks on top of that. They told me it would be $30 for a 2 week period to get me to the 19th of October, but it was okay if I only paid one. When I arrived at the store to pay, "Brock" told me I wouldn't be able to pay only one week and that they would have to come pick up if I didn't pay the full $30. I tried to give him $20 of the $30 and he refused to take my payment. I am disappointed and furious to say the least. This is unprofessional and no way to do business.
If customers are not able to pay weekly, why are they quoted weekly prices? My pay date is only 2 days away and he refused my payment I did have for the week that is due. ONLY one week is due!

Read full review of Rent-A-Center
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.