Fazoli's reviews and complaints 1
View all 88 complaintsFazoli's - Customer service and food quality
Store #5931. Order Id #AAA2PKEQAED3. TIME 6:41 pm. There were 5 cars in the drive through line, so I decided to go inside and order to go. It was 28 minutes before I got my order. There were 5 guests eating inside. The entire store was trashed. Dirty dishes were on tables, trash was everywhere I looked and I wasn't trying to find fault. The plexiglass cash register divider was so gross that I stepped away from the counter to order. I mean it was nasty! I should have taken a photo of just how nasty! I counted 7 employees on the shift. There may have been more in the back. They were yelling at each other and over each other. Some of the drive through customers were complaining about a 30 minute wait in the line. Once I got my food and left, I was running late because of the delay, so I ate some of it in the car. My food was not hot and the breadsticks were limp. Waiting for food that comes out hot is acceptable, but this entire experience was just horrible. One guy up front was working his butt off. Everybody else was running around like chickens with their heads cut off. The drink station was trashed. I picked up the debris from the counter because I felt bad for that worker guy. I hope somebody addresses this problem.
Desired outcome: Refund or replace
Latest Fazoli's Reviews
Chicken alfredo Fazolis.com/rate/5328 Food Worst dinner ever Inconsistent policy when I ask for salad w/ no cheese; rudeness from a managerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!