Sally Beauty Supply

08/15/23 at around 3:30 myself 30 yr. old female and my 9-year-old daughter visited the sally's beauty supply store in Jefferson City, MO located on Missouri Blvd. I came in with 3 un-opened boxes of L'OREAL technique, Excellence creme gray coverage Permanent Hair Color in 7.43 Dark Copper Golden Blonde, as well as 3 new Wella color charm Permanent liquid hair color in shades: 6RG/544 Light copper, 4R/356 Cinnamon Brown, 7WV Nutmeg. My desire was to buy some bleach lighting creme and possibly exchange two of the L'OREAL 7.43 Dark coppergolden blonde for a rich chocolate brown for root smudge and a deep auburn or violet color. Immediately after entering the store the woman working with fire red hair and heavily painted face looked at my products from a previous purchase from the Columbia, MO location the previous day said I could return and repurchase desired products. I asked her where the bleaching items are located? she replied with questions like "What is it you are trying to do?" I replied with "I am looking to foil some pieces to give some dimension." The entire time she was very rude and acted like she did not agree with me doing my own hair. she asked questions implying I was clueless in what I was doing like "you do know you need developer to use with the bleach right?" I just calmly agreed with her and as if not satisfied with my closed end response she said, "what volume are you using if you know?" Shocked with her non stop aggresive questions and intimidating energy I just kindly thanked her and proceeded browse the products hoping she would take the hint and leave us alone. Of course, she didn't while I was viewing the Toner selection with thinking of purchasing for my mother she comes and says "what do you need toner for? I thought you were not lifting your color that much? Are you sure you know what you're doing? I think you need to just go to a stylist at a salon.! By the end of this comment, we put the new products back and just grabbed our products from the previous days purchase and left. Highly upset and frustrated! I did not go in there seeking advice, opinions or even have questions other than where a location of an item could be found. I should not have to explain my selections or items I wish to purchase and give reasoning for why I choose to BUY them! so, with commuting a wasted trip into town for nothing and leaving with the same products I showed up with after spending a good amount of money the previous day highly unhappy and don't even feel comfortable to go back to that location and the next closest store is over 30 miles away. I would like to exchange these 3 unwanted items for what I want to purchase and only option is online shopping, since I refuse to go back to that location as long as she is working there and full-time job, single mother who has time to travel 30 miles for hair products when I shouldn't have this problem to begin with. I believe because I didn't walk in seeking her advice or want her thoughts or want to explain what I am trying to do she assumed I am ignorant within the field of color theory, but I DO NOT have to explain anything to anyone, if I don't wish to or to inform her arrogant self that I did attend Paul Mitchelle in Columbia, MO class of 2012.