Dressbarn

Store Number: 0152
Date: 08/12/2019
Time: Around 4p.m.
Dear Dressbarn,
I am an African American woman who works in the corporate world, therefore I wear mostly business attire. I went into this location on the above-listed date looking for business casual attire. I noticed two employees working during this time, neither of which greeted me. I began to browse around and after a few minutes, I noticed that not one time did either of the employees ask me if I needed any help or if I needed a dressing room or even for them to hold the clothes I had in my hand at the register. However, they were extremely attentive to each caucasian female who was in the store and entered the store. For example, an elderly caucasian who entered the store about 10 minutes after I did was greeted and even asked if she needed a dressing room as soon as she had a couple of items in her hand. At this point, still no acknowledgment from either employee. I then, take my items to the register and stand in line behind one other customer. Following the completion of the transaction, that customer is thanked and the employee carries the bag from around the counter and handed to her, the customer thanks her and walks away.
When I step up to the counter, I still wasn't greeted. She only asks if I was in the rewards program. I said no, but she never asked if I was interested. She only began to ring up the items I was purchasing. Once the transaction was complete, she never walked my bag around the counter, she only pushed it towards me on the counter and handed me my receipt.
The only "thank you" I received was as I walked out of the door. The other employee who was on the floor said thank you from across the store.
I am not exactly sure if this is a traditional practice of Dress Barn but I will say that I was somewhat discussed and a little pissed. I patronize businesses based on their customer service and this experience was an "F" rating. The only thing I could really think of due to the fact that every single white woman in the store was greeted and helped was that I was black and the only black woman in the store. This actually sickens me will probably return the items I bought tomorrow. My desired resolution would be a sincere apology from the store manager, whom of which I assume trained these employees.

Regards,
Antoinette