Dressbarn
Reviews and Complaints

I purchased the Plus Size Smocked Top and later happen to read product reviews that mentioned that the yellow sticking came out after washing.
I loved the top so decided to give it a try anyway.
I wore the shirt one time and realized that the stitching was coming out even though I had not even washed it yet.
I took the top to the Norwell (Queen Anne Corner) Dressbarn where I ultimately decided to return it due to the stitching defect. The Manager at the store was VERY rude and mentioned she would take the return "this time" but that I should have returned online. I ordered the top from that store to be shipped to my address. She also insulted me by stating that because I didn't wash the top (I didn't want to further damage the top) it would be a health violation. I said if the product is damaged why would she be trying to re-sell it to someone else? I realize in retail that stores don't want to take losses by having to damage out products ordered online but your Managers should be trained to provide better customer service than this! BTW I have bought made items at your store but will not be buying anymore. I will not do business with people who value the bottom line more than the customers.

My senior citizen mother was refused by the manager and was told to go to the Michael department store to use their restrooms. Her reasoning was that over the holiday someone messed it up. I could tell that she was lying. We drove an hour just to shop at that particular store and was really insulated. I hate to say this, but I believe that it was racially motivated.

I bought a beautiful dress to wear for my daughter's graduation. As im getting ready to walk out the door my husband notices several strings hanging from the bottom ruffle of the dress. As i examined it i discovered that ALL AROUND THE RUFFLE there were loose strings hanging. I know that if i try pulling them it may create holes. If i burn it it may burn the entire dress as its of a chiffon material. I changed and wore something out of my closet. Brought the dress to return it with the receipt and they said bcuz the tags were not on it i couldnt exchange nor return it. Im LIVID! I spent $60 on a dress i cant wear...this is absurd. I wont ever shop there again!

I am heartbroken to learn that all 650 of your stores are to be closed! I have purchased so many beautiful, comfortable dresses, tops and pants from your store! Your jeans have become my "go to" and I've recommended them to many of my friends---they are stylish yet comfortable for my not-teenage figure! The people who work there have been so friendly. In March of 2018, I spent considerable time in the Dressbarn in Kokomo, IN, searching for clothes for a California trip. The sales associate was incredibly helpful! Please, please reconsider this decision; close a few stores if you must but don't take them all away--especially don't take away the Kokomo, IN, store (or the one in Lafayette, IN). Our choices for shopping for stylish women's clothing are few and far between in the Kokomo area!

My last visit, I went to used my DB credit card, which I didn't have with me. Clerk looked and said my account had been closed. Possible as I hadn't used it in a while. So she opened up another account for me.

Long story short, the first account was never closed, so now I had two accounts. All I wanted to do was pay the balance on the card. Customer service was wonderful, however, I had to choose which account to close, and now that will show up on my credit report. I kept the newer account, because it just made sense at this point. Please explain to me how another account with the same EVERYTHING could be opened without some kind of red flag that there was an existing account on file?

Thank you for reading!

The garment as shipped was in stretched out, misshapen condition. It was
Not in new condition. The XL looked like it had been worn by someone who needed a 2X.
I was able to wash and dry and reshape it, but I now know not to order anything by mail from my local dress barn again.
The dress barn in IN that shipped this misshapen mess should be made to apologize to me
for shipping this mess to me. I feel I should receive a rebate of half of the cost. This item would never have
Sold in a store.
Susan G Griscom
7 Clover Hill Dr
Poughkeepsie, NY 12603

To whom it may concern

I am writing in regards to a store manager you have at the Nashua, NH, DW Highway Dress Barn Branch, her name is Michelle.
On 2/14/18, I called the store and spoke to an associate by the name of Lauren. I asked her if she could look up a receipt by my mother's name and or phone number. Lauren was very helpful and she did find the information. I asked her if I would I get a store credit for this purchase at which she replied yes. She stated she was leaving for the evening by would be there all day on Saturday. I advised her I would either be in on 2/14 or I would see her on the 2/17/18.
At approximately 6:45PM on 2/14/18 I arrived at the DW location. I walked up to the service desk with my bag, and was greeted by your store manager Michelle who asked if she could help me. When I stated I had just called and spoke to Lauren, she asked me if I was Virginia, in which I replied yes. Her demeanor immediately changed! She advised me with an arrogant, rude comment, pushed the box of boots and said "I can't touch these boots, I'm not taking these back" I asked her why since I have all the information such as my mother's name, address, date of purchase and what was purchased on that day.
Michelle started to get loud waving her finger at me she first replied "these boots have already been returned", I said "how can that be they are right here?". Then telling me that" I "have been to 3 other locations trying to return these boots, I'm trying to make sense of what she is telling me. Every time I had a question she just kept getting louder and more arrogant. She started accusing my whole family at this point, saying to me "I don't know what your family is up to but I will have not part of it" and "someone in your family isn't being truthful."
I'm very upset at this point, there are customers in your store hearing this.
Michelle then went out back to what she said was to call the district Manager Colleen. At this time, I made a call to my daughter to ask her if this could be true.
Here is how vindictive your employee is, she heard me say my daughter's name but not clearly, when she returned from making her call she said to me "Yah, it was a young girl who tried to return these and through a fit just like you're doing, her name was August." She did not hear me clearly and was trying to justify her actions, my daughters' name is Autumn. There is so much more I can add to this this was a 20- minute incident with her verbally assaulting me I and embarrassing me in front of other customers, and employees, but, I am trying to keep this short and clear.
I asked for her District managers name and number and I was given [protected] which I have called for six days and there isn't even a voicemail.
I left your store, drove straight to my mothers' home, got her out of bed to search her envelope of receipts. We found it. I went back to your DW branch this time with my daughter to show her who my daughter is and to see if she recognized her. Even when I returned with the receipt Michelle was still rude, ignorant, loud and disrespectful, to the point my daughter was in disbelief and hit the record button on her cell phone, which I do have. In the recording, you can hear how rude she is, how she is still accusing me of doing something I did not do and also saying "there is no way she is hearing this story for a third time, and there is no way this is a coincidence." Also on the tape you can hear me several times asking her for clarification about this story and her reply telling me she got a call from CORPORATE not to take these boots back (how did they know I was coming?) and her picking up a piece of paper shoving it in my face saying " it's all right here, wanna read it? I don't make this stuff up."

My issue today is not about the boots, a return, money or sale price; that would be easy to let go of and move on.

My issue is how disrespectful Michelle was to me. How unprofessional she was. She did not listen to her customer, instead she accused and spoke over me. She did not speak to me in an understanding voice, or provide me with a number to speak to someone who might be able to help me better. Michelle called me "LADY", did not address me by my name or mam. She was loud and embarrassing, she was vindictive and insulting. She did not have all the facts straight since she jumped around on the story she was telling me, which is also on tape.

To be a good manager with great customer services skills you need to remain calm in any situation with a calming presence. You need to listen and not speak over your customer. You need to provide the customer with options to resolve the situation. You need to respect their privacy, and you need to keep an open mind. You need to have clear communication skills and knowledge of the situation. You also need to be able to accept the fact that you may have made a mistake and apologize for it, and you should NEVER disrespect a customer in any situation.

Accusing myself and my whole family for something we clearly were not involved in is just disgusting behavior and caused me tremendous amount of embarrassment and anxiety. This has caused me several days trying to call around to find another number for District manager, Colleen, at one point I was told a Team member would call me back, I still have not heard anything. Other Names and phone numbers I have called trying to have someone help me: on 2/15/18 I spoke to Amy who advised me she would send an email to Colleen at [protected], at this same number I spoke to Emily and Lyric. Lyric transferred me to Human Resources department where I spoke to Terry At HIRS, who then told me to call Dress Barn Customer Service at [protected], who then transferred me to Lauren in Operations. Lauren then told me to call [protected]. I asked her for a Supervisors name, Lauren provided me with the name Ariana. I recalled [protected] and asked to speak to Ariana Martinez. Today on 2/19/18 I spoke to Ariana Martinez who listened to me and provided me with exceptional customer service and assured me she would forward this email to the correct department/location and I would hear back from someone.

I would like an apology for the way she treated me.
Once I hear back from someone, I will then send you back the store credit I received, as I will never, ever shop at any of your locations again since this is the type of customer service skills your Managers have, I never want to be treated that way again.

I am enclosing photos of the boots that have clearly never been worn, the receipt in which I found for this purchase. My mothers' name is:

I bought many things from them, everything was always great. I didn't have any reason to return items, except for one. I wore this dress just twice -
when I tried in at the store and then at home. On the next day, I changed my mind and decided to return. Unfortunately, I removed all tags and that was the reason they refused to refund. This is the first place I encounter rules like that. Any other store would exchange.

I am extremely disappointed with the service that I received after placing an online order. Since my favorite plus size store has recently gone out of business, I have been doing more shopping with Dressbarn. I would say that I am in the store a few times a month. With the change in weather, I was in dire need of work attire, so I placed an order for 4 pairs of pants and a dress. I paid extra for 2 day shipping so that I would have them for work the following week. When I noticed that I had not received my order almost a week later, I tracked my package with FedEx. It said that it was delivered and left on the front porch. I can't believe that they would have left it on the porch when there are ALWAYS adults home. Regardless, I contacted Dressbarn via email to let them know that I did not receive my order. All they did was confirm my address and lead me to believe that they would look into it and I would hear back from them. Another week went by and I decided to call customer service. Again, they confirmed my address and told me it was left at the door. I understand that FedEx said that it was left on my porch, but I am telling you that after 2 weeks, I never received a package that I paid extra for 2 day shipping. Their response was that it is FedEx's fault and they will file a claim with them. Once the claim is resolved, they will credit my account. If I still want my items, then I can place another order. Why in the world would I ever want to place another order, only for this to happen AGAIN?! I just can't believe that in this economy, that is the level of service that any business would provide. Would it really be that hard to expedite a new order today and once FedEx resolves the claim, then they get reimbursed. I will never shop there ever again. I work in the women's health care field and I will be telling every woman I come in contact with to never do business with them. After work today, I will be heading across the street to one of their competitors to purchase the pants that I wanted 2 weeks ago. I am sure that they will be happy to accept my business.

My balance was $72.78... I missed paying a payment since the bills are now on-line. This resulted in a $29 late fee! This is extremely excessive — almost 40%. Then worldwide financial made numerous phone calls to my home and my work, and were rude on the phone. I paid off the balance today just so I wouldn't have to deal with them any more. And if I shop there anymore, I won't use their credit card, for sure!

I applied for a credit card today and was shocked when I was denied. I have a very good credit rating and have never in my life been turned down and I am not a young woman. I refused to buy anything and came home to try to find out why. I called the bank that issues the card and they said they could not tell me. I emailed the customer service and they told me to call the bank. I will never again shop at Dress Barn not will any of my friends. Beware their credit card!

On 06/14/2011, a check in the amount of $105.89 was delivered to your bank by Bank of America, for deposit into Acct [protected]. This week a bill was recieved indicating that payment was not made and a fee of $25.00 plus interest for $2.28 were charged. On Jul 13. I contacted your bank and was told that they coul not give me any information. Request that this error be rectified ASAP and I be notifed. You can reach me at [protected]@yahoo.com.

I got the Dressbarn credit card 1/09, and used it the following year, making timely payments.
In April 2010, I was called by WFNNB and told I was seriously late in my payments. When I told them I hadn't received any bills, they insisted that I must have, and told me they had sent them to my previous address at 800 Anderson Street. I had moved to my current address at 25 Julia Ave December 2007, and had never given the old address to the dressbarn people. Interestingly, they had my current phone number (At Anderson St, I had phone service through Comcast whereas on Julia I had to switch to phone service through Cablevsion (and so a new phone number) since Comcast does not service that area.
The WFNNB representative insisted that I must have the bills since they were never returned to them. I have no control over what the new resident at 800 Anderson St does with mail delivered to their place which is not addressed to them.
She also insisted that I didn't open the account until 1/10, so had no payment history, and that I gave them the Anderson St address.
I mailed a certified letter to WFNNB, the return receipt of which indicates they received it June15, 10. To this date, I have gotten no response other than another bill. I included copies of my acceptance letter and bills from 2009, showing the Julia Ave address and payments made to them by me. I also included a copy of the latest receipt from 1/10, which shows that the wrong credit card number was entered by the cashier.
I included other receipt copies for comparison.
I concluded that in February and March, the bills were sent to the wrong address.
To make things more complex, when I had called the Dressbarn in April, they insisted to me that I had a zero balance. It was not until May that I finally received a bill. It showed that I was considered delinquent, and was already being charged $332 for a $255 purchase.
I had the balance transferred to another card, but not quickly enough to avoid another charde of $28.94.
To this date I have been billed approximately $106 extra for a series of mistakes which WFNNB and its subsidiary, the Dressbarn, themselves, made. I will need to pay this $28.94, otherwise, another $20 will be added each month. This is in spite of the fact that when a charge is being challenged, the balance on that particular charge is supposed to be held in abeyance pending the resolution of that challenge.
I am out of work now, so this extra unwarrented expense really hurts. Also, it is unethical and illegal. I proved what I told them on the phone was true by mailing the appropriate documentation. The three or four WFNNB reps I spoke to on the phone insunuated I was lying, and refused to consider my side of the story. Now that I have documented it, WFNNB is ignoring my certified letter and simply continuing to bill me.
I cannot attach anything to this, but will be happy to snail mail them if you would like to see any or all of the bills/receipts or a copy of the letter I sent.

Today, I called the Customer Service line to see why I hadn't received my bill. I made a purchase on 05/07/2010. I hadn't used the credit card in two years, by my oversight I didn't call and change the address, but through the postal service I did change the address. I called to try and see what was going on with my bill because by this time I should have received my bill. I talked to a very rude customer service rep and she went to telling me I don't know why you didn't receive your bill. I informed her that I wouldn't get into an altercation with her. I asked to speak to a Supervisor and she informed me that the company wasn't able to give me the previous address. I had to go over the addresses that I resided in previously. This is when I found out that I didn't change the address. The supervisor Amanda was rude also and said very rudely that I can assure you that the address hadn't been changed for two years. Amanda can give me that information in a rude manner, but you can't tell me what address you have. I closed my account. I will never allow people to talk to me rudely, and take my money also. NEVER

I am appalled that when I received my Dress Card bill it stated that they were waiving my monthly one-dollar processing fee to give me more time to register for a paperless statement. If I didn't have a computer and wasn't able to have paperless statements I could cancel my account to avoid getting the $1 a month fee they are going to charge. Outrageous...just totally ridiculous. We now have no recall in reference to receiving bills and being charged additional charges just to hold them on top of the high finance charges. What is this world coming to. Thanks Obama! You've done yet again another great job...!

Dressbarn
World Financial Network National Bank
P.O. Box 182273
Columbus, OH [protected]
[protected]
(TDD/TTY [protected])

I have settled the my account already with Dress barn with zero balance in Nov’2009 during our recorded phone conversation. To my surprise Dress barn still send unnecessary bills. Account number: [protected]

They do not want to check the phone conversation recording as we settled the account.
This is a pure harassment by Dress barn.
Our bad experience should be an eye opener for others. Any advise on how to stop this harassment by Dressbarn?

I just received a bill from Dressbarn for 122.62. To my knowledge I paid this account in full within 30 days of my last purchase. The bill I received stated that I owed 100. and that I was being charged a late fee of 20. plus the interest on the balance. I attempted to access my account online to find out what was going on. The area of the site where you can click to access your credit card account would not open. To pay over the phone, if I in fact owe anything cost 10. My wife likes their clothing and we have spend over 2000. there in the last six months. I will never patronize this store again.

Today my mother and I spent over 2 hours trying on clothes. I had over $300 picked out and my mother had about the same. We saw a rack of sweaters and jackets. There was a sign on the rack thats stated "All sweaters buy 1 get the secon 50% off" All of the jackets and sweaters were tagged with a red tag that stated the same thing.We each picked out 2 jackets. When we approached the cashier we were told that the sale did not include the jackets even though they had the same sale tags on them. The store supervisor walked up and told me that I needed to learn to read and rudely turned and walked away. My mother and I each laid down our purchases and informed the cashier who WAS trying to help us we would rather give our business who valued their customers.We did not buy anything nor will we ever buy anything at this store again.

I have been trying to pay my bill on-line for 45 minutes now and I have never in my life seen a web site that is so hard to navigate! I tried calling to pay on the phone but they charge $10 for that "service."
This company is impossible to navigate their website!