Firestone Complete Auto Care reviews and complaints 1
View all 601 complaintsFirestone Complete Auto Care - new tires
The service center continued to installed faulty new tires on my automobile. I requested that the regional manager call for a resolution and have been ignored for the last two weeks. It appears that there has to be an accident before action is taken. There is no quality control nor accountability. I still have two faulty tires on my vehicle, one of which should not have been installed (34 run out) and the other at the very top of it's run out limit of 26. The service manager informed me that new tires are not check for this issue, they just install and balance. A SIMPLE Solution to this issue was to install/provide the service I paid. Here is the the deal, I will escalate this issue through social media and the local news media of the quality of tires that are being installed. I am absolutely sure I am not the only customer with this problem. Someone from Firestone other than the local/area manager is strongly advised to contact before I publish the information about the faulty new tire being install. A Firestone representative has exactly 14 days to contact me directly with a resolution. October 4, 2019, I will escalate these issues via social media, local news, BBB and YELP. My safety and peace of mind will not ignored.
Fredrick C. Nelson
[protected]
Latest Firestone Complete Auto Care Reviews
Transmission service on my Ford f150 Horrible Product / Horrible Service Airbags replacement (rear suspension) Not trustworthy Unauthorized chargesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!