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CB Banks Truist Bank (formerly BB&T Bank) 7 N Lake Park Blvd, Carolina Beach, NC, 28428, US
Truist Bank (formerly BB&T Bank) company logo
Truist Bank (formerly BB&T Bank)
reviews & complaints
Truist Bank (formerly BB&T Bank) company logo

Truist Bank (formerly BB&T Bank)

7 N Lake Park Blvd, Carolina Beach, NC, 28428, US
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1 complaint
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Website
www.bbt.com
www.truist.com
Phone number
+1 (910) 458-9028
Category
Banks
Working hours
Mon
Closed
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 6:00 pm
Sat
Closed
Sun
Closed

Truist Bank (formerly BB&T Bank) reviews and complaints 1

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5:21 pm EDT
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Truist Bank (formerly BB&T Bank) - Taking ho6 insurance on behalf of owners when the bank knows that the building was burned to the grown!

Truist has insisted on charging customers for lapse in insurance in the form of HO6 insurance when knowing that the property burned to the ground and did not exist. You can not insure fresh air however Truist in their wisdom believes that they can. They have been furnished with all the details of the HOA insurance and the insurance for the cleared land and presently the insurance for the reconstruction project but continue to charge the mortgage holders HO6 insurance on fresh air. The insurance department continually never follows up. A careless attitude! Wasted phone calls. Time wasted on hold. No accountability!

I am disgusted with them.

The legal route comes next!

Desired outcome: Stop charging people for insurance on non existent property

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