Bass Pro Shops

Hello - A few weeks ago my husband and I purchased our first gun, and we did so at your Cary NC store. I have experience with guns from when I was much younger but it's been a while, and my husband has none. The department manager chose to make a joke to the employee that was assisting my husband that went like this: "We should get the names and addresses of all these people buying guns for the first time so we can go to their houses to pick them up and sell them again when they accidentally kill themselves."
When my husband shared this with me I headed back to the area to discuss this with the manager. I think I would have been okay, had he been apologetic. Instead he was defiant and a bit condescending. He clearly saw nothing wrong with saying this in front of several customers that, as he stated, were more than likely first time gun purchasers, given the unusual times we're currently facing.
I'm certain this would have been quite funny and well received by his co-workers if it had been said, let's say, in their break room or over a cold beer at the end of the day. Perfectly understandable and a way to connect with your buddies. However, I believe you need to know your audience. And when the person in front of you is making his first gun purchase, an $800+ one at that, it's of course not the appropriate time or place. Even if you ignore the insensitivity aspect, it's just really poor customer service.
My husband was surprised I took such offense to this because I pretty much make light of most situations. But this really struck a nerve with me. It left him feeling awkward and a little embarrassed in what was an already intimidating and unnatural situation for him.
I decided to give it some time to see if I'd feel better once my emotions settled. I do not feel better. Therefore I'm writing not to get Scott Porter in trouble. My hope is that Scott and other employees, particularly managers, will receive some sort of appropriate customer service sensitivity training, as what we're all experiencing right now is new territory.
I can't say Bass Pro shop will receive business from us again, although I do like the store's offerings so we shall see.
Thank you for your consideration.

Regards,
Jennifer