Menu
For Business Write a review File a complaint
Firestone Complete Auto Care company logo
Firestone Complete Auto Care
reviews & complaints
Firestone Complete Auto Care company logo

Firestone Complete Auto Care

5925 Albemarle Rd, Charlotte, NC, 28212, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 6:00 pm
Sun
8:00 am - 5:00 pm
ComplaintsBoard
H
11:04 am EST

Firestone Complete Auto Care - sloppy incompetent work while repairing cv axle on my vehicle

To whom it may concern,
I am angry but mostly sad because I thought I was dealing with professionals at store # 650242 at 5925 albemarle rd.in charlotte nc. I thought I had found a place to take my car for service for the rest of my life.
I have spent money at firestone for various services in the past and I thought loyalty to the shop ensured that my vehicle would be serviced correctly every time. However, my visit to the shop for repairs on 11/28/18 proved to be different.
I was told I needed the cv axle repaired ($900). When I left that day, I was ensured by roy, service manager, that everything was good. I decided to take my vehicle to a ford dealership for my next problem-struts. During my visit to ford, I was informed by their service advisor that whoever repaired my cv axle did a sloppy job and busted a part of the axle while repairing it. Now I have to pay ford an extra $300 to repair what firestone messed up. The ford service advisor listed it as r/f lower control arm 2.0 on my service ticket. I would like a refund from firestone for $300 in order to get my repair done correctly this time. Please advise me as to how I may obtain a refund. I may be reached at [protected]. Thanks, harriet ivey.

Read full review of Firestone Complete Auto Care
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.