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CB Casual Dining Logan's Roadhouse 1490 Skibo Rd, Fayetteville, NC, 28303, US
Logan's Roadhouse company logo
Logan's Roadhouse
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Logan's Roadhouse company logo

Logan's Roadhouse

1490 Skibo Rd, Fayetteville, NC, 28303, US
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1 complaint
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Working hours
Mon
11:00 am - 10:00 pm
Tue
11:00 am - 10:00 pm
Wed
11:00 am - 10:00 pm
Thu
11:00 am - 10:00 pm
Fri
11:00 am - 11:00 pm
Sat
11:00 am - 11:00 pm
Sun
11:00 am - 10:00 pm
ComplaintsBoard
L
6:30 pm EDT

Logan's Roadhouse - service/restaurant manager

On Sunday, October 27, 2019 we visited Logan's for lunch, we were seated at 11:01am no one came to take our drink order as another couple was seated right after us and was immediately welcomed and their drink order was taken. At that point the manager came over to take our drink order, the another waitress came to take our order, we waited for our food an entire hour after ordering at 11:15am. At that point 12:20pm we asked for the manager, she came to our table(didn't get her name because she wasn't wearing a name plate) we asked what was taking so long for our food, she just stated let me check, didn't apologize for our food taking so long, and it seemed to not bother her at all. We requested our check to pay for the rolls and soup that we had eaten and about that time they bring out our food and it was not eatable, the chicken was white as if not done and looked as if it was just thrown together. Needless to say at that point the manager said we could take the food home at no cost, We declined...this was the worst service. Logan's has lost a customer, because my husband and I will not patronize this restaurant again. Service was terrible, I know that we were not the only one's feeling this way because the couple that sat behind us complained as well. Other's in the restaurant that came in after we did, got their food before we did. Then on top of all that, upon being seated there was a big wet spot on the floor with no wet sign, an accident waiting to happen. Never again!

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Update by Lisa DeBerry
Oct 27, 2019 6:33 pm EDT

Sunday, October 27, 2019 we visited Logan's for lunch, we were seated at 11:01am no one came to take our drink order as another couple was seated right after us and was immediately welcomed and their drink order was taken. At that point the manager came over to take our drink order, the another waitress came to take our order, we waited for our food an entire hour after ordering at 11:15am. At that point 12:20pm we asked for the manager, she came to our table(didn't get her name because she wasn't wearing a name plate) we asked what was taking so long for our food, she just stated let me check, didn't apologize for our food taking so long, and it seemed to not bother her at all. We requested our check to pay for the rolls and soup that we had eaten and about that time they bring out our food and it was not eatable, the chicken was white as if not done and looked as if it was just thrown together. Needless to say at that point the manager said we could take the food home at no cost, We declined...this was the worst service. Logan's has lost a customer, because my husband and I will not patronize this restaurant again. Service was terrible, I know that we were not the only one's feeling this way because the couple that sat behind us complained as well. Other's in the restaurant that came in after we did, got their food before we did. Then on top of all that, upon being seated there was a big wet spot on the floor with no wet sign, an accident waiting to happen. Never again!

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