Logan's Roadhouse reviews and complaints 1
View all 147 complaintsLogan's Roadhouse - service/restaurant manager
On Sunday, October 27, 2019 we visited Logan's for lunch, we were seated at 11:01am no one came to take our drink order as another couple was seated right after us and was immediately welcomed and their drink order was taken. At that point the manager came over to take our drink order, the another waitress came to take our order, we waited for our food an entire hour after ordering at 11:15am. At that point 12:20pm we asked for the manager, she came to our table(didn't get her name because she wasn't wearing a name plate) we asked what was taking so long for our food, she just stated let me check, didn't apologize for our food taking so long, and it seemed to not bother her at all. We requested our check to pay for the rolls and soup that we had eaten and about that time they bring out our food and it was not eatable, the chicken was white as if not done and looked as if it was just thrown together. Needless to say at that point the manager said we could take the food home at no cost, We declined...this was the worst service. Logan's has lost a customer, because my husband and I will not patronize this restaurant again. Service was terrible, I know that we were not the only one's feeling this way because the couple that sat behind us complained as well. Other's in the restaurant that came in after we did, got their food before we did. Then on top of all that, upon being seated there was a big wet spot on the floor with no wet sign, an accident waiting to happen. Never again!
Sunday, October 27, 2019 we visited Logan's for lunch, we were seated at 11:01am no one came to take our drink order as another couple was seated right after us and was immediately welcomed and their drink order was taken. At that point the manager came over to take our drink order, the another waitress came to take our order, we waited for our food an entire hour after ordering at 11:15am. At that point 12:20pm we asked for the manager, she came to our table(didn't get her name because she wasn't wearing a name plate) we asked what was taking so long for our food, she just stated let me check, didn't apologize for our food taking so long, and it seemed to not bother her at all. We requested our check to pay for the rolls and soup that we had eaten and about that time they bring out our food and it was not eatable, the chicken was white as if not done and looked as if it was just thrown together. Needless to say at that point the manager said we could take the food home at no cost, We declined...this was the worst service. Logan's has lost a customer, because my husband and I will not patronize this restaurant again. Service was terrible, I know that we were not the only one's feeling this way because the couple that sat behind us complained as well. Other's in the restaurant that came in after we did, got their food before we did. Then on top of all that, upon being seated there was a big wet spot on the floor with no wet sign, an accident waiting to happen. Never again!
Latest Logan's Roadhouse Reviews
A Warm Welcome and Delicious Steaks Await You at Logans Roadhouse Roaches General manager Management treats employees very poorly I will never be returningGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!