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Office Depot - Printing
After being given the run around from unknowledgeable employees I spoke to the supposed manager who was super rude and not really helpful. In this conversation it was clear that he does not like his job and should not be in customer service with that attitude. The person I spoke to was John but when I called the store they said Dave was the manager and although he was likely lying about being a manager its really Office Depos fault that he was in that position anyway.
Desired outcome: Hire more employees so maybe he wouldn't be so overwhelmed and have a intervention about customer service.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your recent experience in our store. We appreciate your feedback. At Office Depot customer service is our top priority and I am terribly sorry that was not demonstrated to you. We would like to discuss your complaint in more detail. Please kindly send an e-mail to customer.relations@officedepot.com with case #220513-011234 in the subject line.
Thanks for bringing this to our attention. We look forward to hearing from you!
Regards,
Executive Customer Relations
Office Depot, Inc.
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