Mavis Discount Tire

Worst experience of my life! My father passed away a couple months ago and I wanted to take his Jeep in to get new tires, brakes, and an oil change to help my mom out. I dropped the Jeep off in the morning, waited until about 4:30 pm and they said they were done. Once I started the car up a bunch of lights came on including the 4x4, traction control, ABS, and check engine light. I asked Ryan the manager about the lights and he said they will go off once I start driving. I began to drive home and they did go off. From that day the car sat in my driveway for 3 weeks. During this time we were getting ready to move my mother out of her house into my house to be around her loved ones to make this awful time in all of our lives easier on her and us. We had two weeks to move her out and planned on using my fathers Jeep to help transport her belongings to my house or a storage unit. I started up the Jeep and began driving it to my mothers house when all of the lights came back on and the car began to stall out. I called Mavis back and they told me to bring it back in. Two days later I began driving to Mavis and the car siezed up. I checked the oil in the engine and there was none. I put a quart of oil in but it did not help. I called a towing company and had them drive it to Mavis for $190. Once there I went into the office and talked to the manager Ryan again and he said to leave the keys and they will look at it. I already knew something was shady so before leaving I made him check they oil. He checked the oil and said there is oil in it but very low, only about a quart. I told him thats because i just put a quart in. He looked at me panicking and said he would have to look into it.
Two days later I got a phone call that he wasn't sure what happened but the engine was seized and since they were the last ones to work on it they would take responsibility, DUH! They told me they would order a new engine and install it for free to do right by me. I told them no offence but you guys couldn't perform an oil change, why would I trust you with installing a new engine. I asked what other options did I have? Could you order the engine and have someone else install it and cover the cost? He said that they would order the engine and they would install the new one and that was the only option and not to worry about it. He then told me the engine would be delivered in a week.
A week went by and since we didn't have the jeep I had to rent a van from enterprise for 2 days for $200 to help move everything out of my mothers house. Mind you I have been out of work because of my place of employment shutting down due to Covid -19 so I have been living off of my $209 unemployment. Once the day came that they said the engine would be delivered I waited for a phone call to get an update but did not hear from them. The next day I called and they said the engine arrived and they were working on it. I asked them how long it would be because I needed it to help my mother move. They said it should be done by tomorrow. For the next week I called every day and would receive the same answer along with rude comments like, we are busy and we are trying out best we will call you. Not once did they ever call me. If I wanted an update I had to call them and "bother them" to get an update on my fathers car that they destroyed. After a week of them working on it I lost my cool and told them if they can't figure it out send it to someone who can.
They sent the Jeep to Franklin Sussex Auto Mall to have them install the new engine and told them and myself they would cover the full cost of everything. Within an hour of the jeep being there the Manager at FSAM called me, like a true professional, to let me know what was going on with the Jeep. He told me it was a mess and he had no clue what they were trying to do with this. He told me there was anti freeze all over the engine, wires were spliced and put it all the wrong areas, and that it was going to take him about 12 hours to fix everything that they did. I asked him to let me know the progress because I was not receiving any feedback from Mavis. He kept in touch with me and let me know late that day that everything was fixed with the engine. Then he asked me, when you brought this to them did you have any issues with the fog lights and blinkers because they are not working. I said no, when I brought the Jeep in originally those things were working just fine. He said that the fog lights and blinkers were due to Mavis messing up the wires while installing the engine and asked me if they were paying for that? I told him as far as I know they said they were paying for everything they did wrong. He called them up and verbally over the phone the manager told him that they would cover the whole cost of the job.
Finally the engine and everything else was fixed and the manager at Franklin Sussex Auto Mall called me to let me know all the work he did and that the job in total was $1500. He said once he got payment from Mavis he would be able to release the car to me. I called Mavis to ask them when they would be paying for it and they said they had to wait for a Credit Card from there regional manger which would only take an hour. I called back every hour for 3 hours straight and got the same answer. Finally they called me back and Ryan the manager stated that there was an issue with the bill from FSAM. I said whats the issue? He said that he authorized them to install the engine for $800 but never authorized the work on the fog lights and the blinkers for $700. He then began to blame me and told me I was responsible for authorizing that work and had to pay the $700. I told him that I never authorized anything and that they called You "Mavis" and you told them that you would pay for everything. We went back and forth until I finally snapped and told him I was coming in. Before I hung up the Manager Ryan told me the Regional Manager Kevin was coming in and I could talk to him. I thought great! Finally I get to talk to someone reasonable and he would help.
I got to Mavis an hour before the Regional Manager showed up. While there the Manager Ryan did not come out once to engage me. He stayed in the shop and talked to his workers. I had no verbal interaction with anyone while waiting but instead just saw workers staring at me laughing the entire time. Finally the Regional Manager showed up and Ryan told me to come and talk to him. I walked out and the Regional Manager asked how I was doing? I told him not great! To my shock he said yea we are not great either. Immediately he began to show my invoices from FSAM and told me that they never authorized the work and that I called in and authorized the extra work and I was responsible for it. I began to loose my cool and he then proceeded the threaten to throw me off the property. I cooled down and began to speak to him professionally as he continued to throw back handed, sarcastic, and rude comments at me. Finally he told me if Franklin Sussex Auto Mall states that we "Mavis" issued the work they would pay for it.
I got on the phone with FSAM and put them on the phone with Kevin the Mavis Regional Manager. They went back and forth for about 10 minutes until Kevin finally asked FSAM, " Let me ask you a YES or NO question. Did we send you a work order to fix fog lights and the blinker?" The FSAM manager said the Manager at Mavis Ryan stated over the phone that they would pay for everything. Kevin then said, "So we didn't send you a work order, so we are not responsible for it and that I would have to pay the difference or the car would have to sit there until everything gets worked out in court. I could not believe what was happening and I needed the car to help my mother move out in time. I couldn't make my mother wait anymore so I said I would pay for the difference just to get my car back and that I would go from there in regards to filing a lawsuit or taking legal action. I then told Kevin I would go over to FSAM and pay the $700 but asked him did he pay for the $800 for the engine. He said he did not yet and would not be able to do so until the next day. I said I was told that the $800 would be paid for already. He said there was a 20% chance he could pay it that day and I most likely would have to wait. Before leaving he told me to come back and they would give me 2 free tires my next visit. I wanted nothing from them. I have never felt so taken advantage of in my entire life. I have never been treated so rudely by a, so called, professional establishment in my entire life. Later that day around closing time Ryan the Manager at Mavis called and said that he had paid the $800. The next day I picked up the car and worked two 14 hour days in arrow to get everything out of my mothers house. I was physically exhausted and mentally beat up. Something as simple as an oil change led to me spending in total $2500 on my late fathers Jeep $200 in rentals for a van to help my mother move, and $190 towing bill that they said they would pay for an never did. PLEASE DO YOURSELF A FAVOR AND DON'T PUT YOURSELF THROUGH WHAT I WENT THROUGH! I will never go to another Mavis again! The worst experience of my life.

Appt. on 9/27 for oil change and tire rotation @ 11AM. Work took double amount of time to complete, svc advisor's communication (Ricky Doe) was non-existent, very unfriendly demeanor and only toward me. Other customers were treated differently (non-hispanic). On top of that, he tried to rip me off for additional charge I did not authorize. The next day 9/28, when I went back to bring the overcharge error to his attention, Ricky Doe finally acknowledged me by raising his eyebrow and insisted the charge was correct (which it wasn't). After voicing my disagreement, he then told me the best he could do was to give credit toward the next service. Afterwards, I spoke with the service manager (Ryan Doe) and he provided a credit for the additional charge. At no time did either person apologize for their error and wasting my time. When I requested their full names, they totally refused and said they did not have to provide that information. When I told them I would be contacting headquarters about my displeasure, Ricky Doe said "go ahead, I don't care". Ryan Doe brought up the poor rating I gave on the review (and rightfully so). These are the people representing Mavis Discount Tire! The sad part about it is I have been coming here for over a year, bringing multiple cars here, a Mavis cardholder and that has no bearing or merit. As a customer, they do not care about losing my business and in this climate we're living in there should be zero tolerance for racism.