The Pep Boys

Pep Boys
65 Court St
Hackensack, NJ
Absolutely HORRIBLE service.
Went there on a Thursday morning for some warranty service (valves tapping) and they said I will hear from them this afternoon. Didnt get a call or anything. I went by on That Friday afternoon and vehicle is sitting in the SAME spot. I asked what happened & the reply I got was "Tech had a problem with a prior repair and needed to resolve it"
That should have been a clue for me to grab my vehicle and just leave. But I left it there and explained:

1) That's not MY problem
2) someone should have contacted me to let me know 1 & 1/2 days would be wasted.

Nonetheless, Started with repairing the valves and ended up ordering valve springs and camshaft. (All under warranty).
Once parts come in, they look further and notice bits of metal in the oil. Ends up I need a new engine.
Contacted the warranty company and received authorization to replace the engine. But then the shop tried to get me (the customer) to pay for the valve springs & camshaft...SERIOUSLY?!?!?
You guys were the ones who misdiagnosed the issue and not The customer has to pay for your blunder...? Not gonna happen
Then they tried to call the warranty company for reimbursement and they said "NOPE" Return the parts or ur stuck with them.

Anyway, the engine was replaced. From there everything went to hell. They fix one thing, drive off and something else goes wrong. Engine is fine, but now electrical issues. That was resolved but now clunking noise and fluid leaking. They say they will call you back and never do. You have to call them for updates on YOUR vehicle. At one time their "Master Tech" overfilled the transmission pan causing fluid to leak out and burn off on the exhaust. Huge plumes of smoke on the highway because of THEIR mistake. Then I pay to have 1 hose replaced and they replace the wrong one! Then try to tell me I have to pay to have the correct one replaced. The repairs are horrible and the customer service is even worse!