Hydroxatone reviews and complaints 1
View all 77 complaintsHydroxatone - company charges and claims to be free trial...cancel at any time
This company offers a free trial for 12.95 they ship the product and tell you that you can cancel at anytime, it is not true. They continue to charge your account even after you contact them to cancel. I had to cancel my credit card and order a new one just to stop their activity.
They will not give you a written confirmation of cancellation and their replies are basically unintelligible. One email from a customer rep says "u was charged". Excuse me, my 2 year old grandson can do better than that.
I did some research online at stop rip offs and find many complaints form others about the exact same practices. I wish I had seen those before I ordered. Silly me..I actually believed they were a real company offering a real product trial.
I hope this helps someone else to think before they "try".
Latest Hydroxatone Reviews
Scamming, by sending free samples, getting c/c # charging $95 Unlawfully charging my credit card without authority from me. No product- but they took my money? Deducted hundreds from my bank account ACM TryhydrolyzeGiving a Voice to Consumers
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Big scam in Australia too. Aggressive sales. Pops up on facebook offering free samples. Invoices totaling $280. Also uses product names as Bellaplex and Collagenix. They used a woolworths logo to attract me. They recommend you use the products for 30 days prior to making a decision. They have the next payment by then. SCAM SCAM SCAM. Don't touch this!
I never accessed this companies web site and I don't know exactly how this is happening. I believe it is somehow associated with or in connection with Dash Cam Pro or they are hacking into Dash Cam Pro's web site and contacting customers that have ordered the Dash Cam Pro.
This appears to be some kind of a scam. I read other complaints about these companies. I don't know how it's happening, but it definitely is!
I took a trial of this face cream and cancelled it and now they keep sending other creams
keep charging my account
I bought many months ago a tub of this cream. First tub was free. The second is costing over 100 dollars. I do not feel as if I should pay for this item in the first place since I have cancelled my order. This company is calling me at work. Please get this company to stop. I have gotten better results from Avon Products.
I cannot agree or disagree with all the adverse comments made, these comments must be true by the people that have had this experience. I can only comment on my experience with Hydroxatone. I ordered a free sample, paid the postage cost $1.99 the sample arrived a 1oz-30g pot no problem whatsoever. I then found out when a second pot arrived that I was now a member and they were going to take from my credit card two amounts of$69.95 one on the 17/11/2011 and one on 17/12/2011 then a similar amount each month until I informed them that I wished to cancel my membership !. I cantacted customer services and told them I did not know anything about being a member? and wished to return the second pot only keeping the free sample, by return I recieved e.mail saying they were very sorry for the misunderstanding and that I could keep both pots and no money would be taken from my card. Result-perfect - Thank you Hydroxatone.
Regards Tjutta 06/12/2011 England
I have had the same problem with Hydroxatone in the UK as many of you people in USA. They do not answer emails nor telephone calls and bill you immediately while you are led to believe that you are in the 'Free Trail' period. This is an out and out scam and Hydroxatone should be brought to book and closed down. Are the authorities in US unable to do something about this company?
Hi there.
Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise. It is our goal that our customers have a positive and rewarding experience with both our products and our service.
We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:
USA/Canada [protected] am – 10 pm EST)
Australia [protected] (24 hours)
New Zealand [protected] hours)
Great Britain [protected] hours)
You can also email me directly at socialmediasupport@hydroxatone.com to let us know how we can help.
Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.
I had a similar experience with another company. Sent product back but they kept charging my credit card. I contacted credit card company and filed a complaint and they got my money back and cancelled my credit card and sent me a new one.
Job sorted! Now more careful and check companies out before ordering. Anon.