Hydroxatone
Reviews and Complaints

Pop up ad came on while i was using another site, offering free samples, payment $1.95 for postage. When i received goods & read small print on bottom of (this is not an invoice) phoned to cancel as they stated they would take $95. From my a/c every month & send more products. I was cut off twice but finally talked to person & cancelled order said i would post free samples back, & they were not to take any money from my c/c. Just received my bank statement they have taken $95. When i contacted bank they said that hydroxatone had tried another 2 times to take money out, but not enough credit left. My bank is treating this as fraudulent and will retrieve my money back from them. Thoroughly disgusted that they are still on google, ripping people off. Hope something will be done about this

This company offered a free trial of their product Hydroxatone for a $1 contribution towards the freight.
They have now put a charge through on my credit card of $101.60 without my ordering their product or agreeing to a supply of their product.
Please follow up on this complaint urgently as what they are doing is illegal and damaging to the reputations of all US companies doing business throughout the world. (Are US companies all like this?)
My name is Ray Spencer and I live in New Zealand.
My email address is - r.[protected]@xtra.co.nz
Please follow up this email urgently and let me know how you get on.
Regards
Ray Spencer

About late jan. 2016, i get e-mail saying i didn't 'complete form? so i did for s&h of $1.99 i would get a 30 day supply of their face cream- i got another e-mail in a cple days 'confirming' item sent ! then a few days later another e-mail sayin 'sorry about this but we r 'out of stock & they refunded my $$- we will send in about 2 wks & re-bill me' i snt back that that acct. Was 'closed' when they sd they 'refunded'- so just snd the product when in-this from 'robert wolf' is the name a joke also? 'wolf'? preying on others? 2/7/16 i sent - 2/10/16 i get another e-mail from 'sherry' a 'product specialist' saying i will get confirmation when product is in. Also giving me a web site to purchase other products!~ as if! 2/19 e-mail from 'jomar' 'product specialist' saying i need to pay $1.99 for product-then they will sed- i send back same message! u cldnt have refunded my $ cuz acct closed! duh! sent same message back 2/20 also!-nothing since then but same message-'product out of stock' pay $1.99! today 4-2 my last message- send the product or the $$-im going to make a 'formal complaint' thats when i see all these 'sites' fb & twitter of what a 'scam' this comp is! now what? please help? Can forward e-mail if u give me an e-mail address, thank u

Hi,

I am extremely disappointed and upset by the experience I have had with Hydroxatone and Bellaplex.

I ordered the $1.99 trial of Hydroxatone, expecting a sample, but received 2x full size containers plus a toner and other products which I didn't order or ask for.

I trialled the (1) product ( that id actually ordered ) for several days but since I'd received the products weeks after I oreded them plus picked up my products late as my mail box is out of town, I wasn't able to trial for 30 days. I called and explained this and said I would just return the product but was told I could keep for 30 more days to properly trial the product to see if I liked it and could see results.

I called before the 30 days was up and explained I wasn't happy and that I'd like to send the products back but was told I had 2 more packages being shipped out to me and hence I needed to wait to receive those and then return the 4 packages separately to the return address I was given over the phone.

The unwanted products, most of which are untouched and unwanted besides the one I trialled, are all packed individually and ready to be sent on Monday 15th February to the returns department in NSW, but my account has already been deducted $398.50. I was told I still have an outstanding balance of $279!

I am very upset this has happened, I DONT want the products, I WANT to return them. I will make sure I tell everybody I know not to have anything to do with these products as they are a disgraceful, scamming, unscrupulous business and have gone against my wishes.

I am only hoping that I will be refunded but was told they will not refund the money even though I do not want the products and have them sitting there ready to send back.

Kind Regards
Chloe Mountford
Western Australia

Buyer/Consumer BEWARE. No such thing as a free trial. When I ordered the product, the sales person never stated that I had to return the product, just cancel. So I did and they have been charging my credit card ever since. I filed a dispute with the credit card company and waiting for the results. Don't go for these fraudulent "FREE TRIAL" advertisement. It's only to trick the consumer and it's a hassle to get it cleared up. The customer service representative wanted nothing to do in hearing me out about that I had cancelled the order previously. She even stated that they had proof that additional product was delivered which isn't true. Don't know how they would have that since I didn't sign for the product. She continued to state a had 30 days to return the product and should have read the contents when I received it. STAY AWAY FROM ACM TRYHYDROLYZE PRODUCTS!

I ordered a 30 day trail of the product and didnt want any more of this product. A $68.95 was taken from my visa card in august 2015 and another $68.95 was taken from my visa card in september 2015. I called customer services and was told my money will not be refunded. Now i have 3 containers of hydrlyze intensive under eye treatment that has not been opened and they refuse to take back and refund my money. I received a bill today (november 16, 2015) . The bill stated i have a past due bill of $139.90. I called customer service and asked for a manager or supervisor and i was told their is no supervisor available. The person wouldn't give me the corporate phone number or address when i asked for it. I'm going to write the corporate office. I lost the visa card that was use for product. If you have any suggustion please forward them to me. Thanks [protected]@gmail.Com

I recently completed a survey instigated by Nat West Bank which advised at the end I would receive a free gift. I was then advised that as long as I paid £2.95 P&P that I would be sent the FREE Product. I received the goods along with a delivery note which I took no notice off as I was under the impression that as I had paid the P&P the product should be foc.I have read the www reviews and have noticed that people that have done the same as me have been charged and I tried to ring the number [protected] to cancel but the number is a dead line. Can you please advise me what I should do next as I believe that as i cannot contact the company they will be in the process in due course of debiting my account. Thx

I had ordered Hydroxatone wrinkle cream the trial order, first I did not receive the order then they charged my
credit card 69.95. I still have not received any of the product and I have 2 more charges on my credit card for 69.95 for a total of 209.85. I phoned them to inform them of all these charges and they said it was for the products that were shipped BUT I DID NOT receive any of these so called orders. I asked them to cancel and remove me from their system and on June 26th they took another 69.95, HOW DO YOU STOP THESE PEOPLE
? I contacted them again and they said they have cancelled any further orders and will not refund me because they say that is what i owe, how can i owe for products i haven't received? They will not refund my money they said my account is closed, I am really considering of taking legal action against them.. they say they take customer cars seriously but that is FALSE advertising there...

brought my supposed 'free trial' a month ago, unaware till i actually clicked order that they would be billing me 79.95 a month. it said i had 30 days to cancel.neglected to tell me i had 14 days to return which i just found out now. i just went onto the hydroxatone.com website and requested a cancellation by email.which wouldnt send and the aus/nnnz ph number they have there is the wrong number. is there anyway to actually contact them? i really really cant afford this, im a single parent of 4 who only accepted their 'free' gift in the first place to stop the spammy pop ups thats kept bombarding their computer. i have no return address to return the c*** to, nnnnno number to contact them on, no email addy that works.can someone help?

Like others here I requested the free trial. I was not crazy about the product after using it for 2 weeks it for 2 weeks. I packaged the remainder of the product up and sent it back with a not not to charge my account as I was returning the remainder well before the 30 days they say you have before you get charged. When I got my bank statement from the bank, ( You guessed it) I had been charged for the two months worth of the product.. Which by the way was the exact two months worth they had sent me for the 30 day trial! Needless to say I called them up and asked them why they had charged my account when I clearly sent it back so they would receive it at least a week if not more before my 30 day trial was up. I was told they had no record of it being returned and I would need to provide my receipt from the post office. After doing this there reply was they had not received it before the 30 days. I was told that even if it was returned before the trial period until it gets logged into the system as received I would be charged. This means if you don't ship it back with return receipt requested that has a time, date stamp and signature of the person who received it, it can sit in there processing area for as long as needed to make sure you miss the 30 day cut off, before they log it into there system! Now adding insult to injury I was charged for a two months supply of this highly over priced crap I don't have the crap I was charged for!

THIS COMPANY IS A SHAM IT HAS TAKEN MONIES OUT OF MY CREDIT CARD Mandy Oxley ([protected]@yourproductspecialist.com) EVEN AFTER I EMAILED SPOKE TO Mandy and received email it would cease
I NEVER SIGNED UP FOR MONTHLY DEDUCTIONS OF $70 PER MONTH I DONT EVEN LIKE THE TREATMENT IT IRRITATES MY EYES THIS HAS NOW BEEN GOING ON SINCE OCT 12 IM CONTACTING MY BANK AND A FULL INVESTIGATION ON THE MATTER AND A CREDIT REFUND WILL BE SOUGHT TOTALLY DISGUSTED HOW ANY ORGANISATION WITH FRAUD CAN BE ALLOWED TO OPERATE ON FACEBOOK AND INTERNET BUYER BEWARE

I first tried the product as a free trial with only payment being shipping. Since then I have been receiving two jars of the cream, Hydroxatone, and two lots of the bellaplex each second month. I have tried three times to stop this but they continue to send and continue to debit my credit card. I don't want it any more and it far more expensive than first quoted. Can you please stop this they will not listen to me no matter what i do I am now going to have to cancel my card and get a new one to stop this. I am fed up I am having about $140 every few weeks taken out of my account then on top of that they are charging me freight which is two lots at $7.95 they are thieves and it should be stopped.

I decided to try hydroxatone and Bellaplex for the trial price of $1.99 per product. When it arrived in two seperate boxes I was charged over $20 dollars per box in duty. After a week I decided the product wasn 't worth the high cost of importing it to Canada so I phoned to cancel further orders being sent. The man I spoke to failed to advise me that I needed to return the products and consequently a few weeks later I noticed two charges on my credit card for the full cost of the products I had received, totaling $150. I phoned the company again only to be told it wasn't enough to just cancel by phone I should have read the cancellation rules and it must have been a trainee who took the call or he assumed I knew I had to return the products. This makes no sense as he needed to give me a return number which I feel he neglected to do so deliberately.

I returned my supposedly free sample of Bellaplex and Hydroxatone! after I saw a $69 charge on my credit card for product I did not receive.
I I called them telling them I had not received product and did not want to receive any product. They told me that it was necessary to return the free sample in order to CANCEL the product I had NOT received! I returned the free sample as instructed but continued to be billed additional amounts of $69 although eventually I was advised that customs was holding a parcel that Bellaplex/Hydoratone had put a value of $145 on and which I could pay Customs an additional $29 for if I wished to claim it. I did NOT. (I have never had customs hold items at the border so I wonder if they have been alerted to the suspect nature of this company?) I called the company again and told them to stop billing me and that I had cancelled my account. I advised them their free sample had been returned with the code given me a month ago.
Since then I have had Harassing Phone Calls from someone who refused to identify what company they work for although they have pretended to work for US Postal Services. Mostly they say the are calling from the "Computer Department" to verify who lives at this address and then they try to get the names of who lives at my address and to verify the address. Now I don't give that info out to strangers on the phone at any time and I don't know for sure it is this company, its just the woman sounds a lot like the woman I talked to when I called numerous times to complain and to try to get them to STOP BILLING MY CREDIT CARD.
Stay Away from this company... even the employees are suspect.

Hydroxatone and Bellaplex are huge scams and the products do not work. I foolishly provided my VISA number to, obtain a free sample and them without authorization, they began sending product and charging my VISA account with two, payments of $69 EVERY month. I have to cancel my VISA card in order to get rid of them. They do not respond to emails. I paid to return two boxes and as of yet, have received no credit on my account. I am out $280 + postage. DO NOT DEAL WITH THIS COMPANY.

I thought I was old enough to know better, Pulled in to a big scam by scam artists, A free trial was all I sent for, not a monthly subscription, not a go ahead to take money from my bank account, without my say so, I'm unemployed and a free trial was a pick me up, Not Making me feel sick and ill with worry fearing money will be taken out of my account when I'm struggling to make ends meet at the best of times, what a fool I was to trust anyone, doesn't that make it a sad sad world, despicable people.

I ordered a trial face cream for a $1.50 and postage from AcmHydroxatone.com. Came to $5.00. Just got my credit card statement and have been charged $69.04. I’m on a disability pension and can’t afford these charges. This is a scam as I didn’t and wouldn’t ever pay so much for a face cream.

Order risk free 30 days Hydroxatone anti wrinkle cream, you pay $1.99 shipping, Then they charge you every month $69.95 each for 2 more jars of cream, have rang them to cancell the order, and they say that it will cost me $150 to return the jars of cream, so they are telling me that I have to pay $50 each jar $100 total, and will cancell the order, but I am worried that they might keep sending it and charge me again, becouse I realise this is a scam, and I carnt seem to be able to contact them via email, Could you please helpe with this, Thanking you Maria Glascott

From Internet, I apply free sample from this company. weeks ago I received the sample of Bellaplex. Upon trying .It doesn't work for me. . I've called them : told them< Since your product doesn't work for me.PLEASE Stop sending me again and, don't charge money directly from my VISA card>. However they don't stop to charge .(yet, I haven't received product from them, after my call).
[protected]@hotmail.com