Extra Space Storage reviews and complaints 1
View all 150 complaintsExtra Space Storage - price increases and flooding
Low rate to get you in and then the rate increases within 6 months. My rent increased almost 30% after 12 months. Then my unit at their Linden location flooded because of the facilities HVAC next door leaking and I suffered several thousands of dollars in damages. I moved out of the unit and had to go through their outside insurer to get reimbursed and was only covered up to $2000. I also had a $100 deductible and when I asked the district manager at this Staten Island location for a refund of $100 off my last month's ren I was told no. He said that I was no longer a customer at the time of the phone call and had I been they may have given me the refund. He said all they would do is make sure the next person that rented my unit didn't have the same problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
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