Eastern Dental

October 31, 2019

To whom it may concern:

At my appointment on September 11, 2019, I was informed that I needed to get a deep cleaning. I was given a mirror so that I could see the problem areas that they were referring to. It was stated that it wasn't that bad, but it should be done so that it doesn't get worse and lose bone or get gingivitis. They brought me in a form to sign that show the price for the procedure, which was $278.00 for each visit after what the insurance was paying. I was a little concerned about the price but, made the appointment to come back for the first procedure on October 25, 2019.
Feeling that the price seemed a little high I cancelled the appointment on October 23, 2019. I went thru my brochure that I have from the insurance company and seen a discrepancy in turn I contacted my insurance company to check on the price for the procedure. The insurance company put me on hold and contacted the office in Marlton and discussed with them the percentage that I was liable for. They informed me that would be correcting their records and should give them time to make the changes.
On October 16, 2019, I contacted the office to make my appointment which was given to me for October 17, 1019. I contacted the office a couple more times that day to see who would be doing the procedure and whether the fee had been corrected. To my amaze it had not been corrected. I explained to the staff that answered the phone that I had my insurance call on this matter it was suppose to have been taken care of. Staff informed me that I would haft to have my insurance company get in touch with Rose in billing to have this matter straightened out. I called my insurance, they put me on hold and called Marlton and spoke to Rose. I was told by them that everything was taken care of. In return Rose called me to let me know what the amount was, which was still different from what I was told by my insurance.
Rose gave me two amounts, one for the deep cleaning and another for antibacterial bits that I was not informed about. She stated that it was listed on the sheet that I had signed, I informed her that I misplaced the paper the same day and that it was not told to me when they were explaining the procedure. In her conversation she stated that the bits are normally pre-approved by the insurance first. I told her that I was not informed about the bits and she responded that I did not have to get them.
October 17, 2019, I go in for my appointment to my amaze the situation still has not been corrected, they were still requesting $278.00. I told the staff that I was not getting the bits and she had the office manager correct the papers. She came back to me still requesting the wrong amount than John the Office Manager came out and was very adamant that the price was correct. I informed him that I have been dealing with this matter for the last month and my insurance company had called twice and the last time was with Rose from billing. He insisted that the information that Rose gave was incorrect and he had written information from the insurance company that stated what the amount should be. I proceeded to cancel the appointment and he told me that my insurance company would have to send them paperwork with the fees on it. He did not want me to cancel the appointment, just take the appointment and see if the insurance pay the bill. I was not, he can call the insurance company; he did and they sent over the fees and he gave a half- hearted apology.
On October 30, 2019, I came in for the 2nd part of my procedure and the records still had not been change.
I am very disappointed in the inefficient way that this matter was handled.

Geneva Dawkins-Fitzgerald