Truist Bank (formerly BB&T Bank) reviews and complaints 1
View all 979 complaintsTruist Bank (formerly BB&T Bank) - Hamilton branch lack or response or communication and inability to grant me access to my lawful account
My mother had a checking account with Truist. She passed in February. It was supposed to be a trust account. I am the trustee. I made an appointment with the Hamilton NJ Branch - [edited].
I presented a death certificate (not a copy) and the trust documents and filled out the paperwork. he said it would be a few days. I also placed $1500 in the account to keep it solvent.
2 weeks later I called to ask why I have received nothing and heard nothing, [edited] said he looked around his desk and the paperwork had been sent back and he didnt notice. he resubmitted and another week later I had to call him again for the status. He told me that the account was not a trust account but a personal checking - and I would need to fill out trust paperwork. he said he would overnight it to me - UPS. 2 days later I had still not received it. Called back, he said he just (that day - 2 days later) sent it out because UPS hadnt shown up. He did not bother to drop it off at any of the hundred UPS stores around.
So now, over a month after I went to Truist, I have no communication, no ownership of the account, no status, and no $1500.
When I call, they either dont answer, or hang up. I called corporate Cust Support and they said only the branch can handle. the p called the branch and when she handed it over to me, they hung up again.
I called for 20 min straight until a woman finally picked up. I asked for [edited]. She said he was busy. I then asked who the branch manager was - a name. Her reply was that the manager was out today. I said that I didn't ask that - I simply wanted a name. She then said that the manager would be out all week, I again said that I never asked her status or location - I want her name. It is apparently Lilly - and like Prince - no last name was given. I left a message for Dan to call me back immediately or I would have to take action, He never called. I need access to my account to pay trust replated bills. if they go overdue I will hold the bank responsible for the overages.
FYI - I am a senior Director at [edited] - a global bank. If these people worked for me, they would no longer work for me!
Desired outcome: I want access to my funds immediately or a check for $1500 and we will part ways - I need access to my account to pay trust replated bills. if they go overdue i will hold the bank responsible for the overages.
Latest Truist Bank (formerly BB&T Bank) Reviews
Identity theft/fraud/collection Service at local bank level Money owed to me from truist Managres/Tellers Silent foreclosure scamGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!