Suburban Propane

My name is Dean Balmer in Noble Oklahoma. I have been a customer for nearly 30 years. I called to get my propane filled and they told me the price was 4.57 per gallon. I told them the price at 3 other propane companies in my area right now is 2.39 per gal. I called the corp. office in New Jersy and they refuse to call me back. I know they are getting my messages because they are having their regioal managers calling me. All I want is a fair price. The regional manager says the price is set by the office I buy from and the office I buy from says the price is set by the corp office. The regional manager who is out of Texas told me the price is high because of the Biden admin. shutting down the pipeline from Canada. What a bunch of crap. This is the worst company I have ever had to deal with. Maybe its so high priced becaused the CEO Michael Stival thinks he needs more than 2.6 million a year. I wish they would realize we are in a pandemic and price gouging is wrong.

I had an account with them for 12 years and I suffered the first 4 years, because they stopped fuel delivery in the middle of winter, always on or around Martin Luther King weekend, while my business is a B&B near a ski mountain with no heat! It was OK for a while after those 4 years but the last few years it's happening again, and now they are giving attitude with it (customer service!). Last winter was the ultimatum, after having frozen my poor father of 86 year's old out of the house, with -20 degree temperatures and not delivering heating oil for almost 2 weeks, and sending every day a person hauling jerrycans of fuel, which burned up during the night. This all because customer service reason was it wasn't convenient for a truck to come, because it wasn't on the route and we just had to wait.in the mean time I am trying to run a business... a ski-business, with no heat. The worst company ever and finally changed, but that was also a problem. I have been calling almost every week to have the propane tank removed, so I can get credit for it, for the last 6 weeks after cancelling the contract.in the mean time they are sending me a bill with late charges... That's exactly why I left: Incompetent customer service!