Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Residential Rentals Extra Space Storage 201 Eubank Blvd SE, Albuquerque, NM, 87123, US
Extra Space Storage company logo
Extra Space Storage
reviews & complaints
Extra Space Storage company logo

Extra Space Storage

201 Eubank Blvd SE, Albuquerque, NM, 87123, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
www.extraspace.com
Phone number
+1 (505) 294-7023
Category
Residential Rentals

Extra Space Storage reviews and complaints 1

View all 150 complaints
ComplaintsBoard
G
4:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Extra Space Storage has left an official reply on this complaint.

Extra Space Storage - storage fees and late charges.

I have tried to speak with the district manager. She told me the same as the store manager, it is a late fee. She knows that other customers have experienced the same problems with mail being lost. I told her I have been sending money order payments to Indiana on another storage and I have never experienced losing my mail, since 2000. I have had a storage in Indiana and I live in the local area of Extra Space Storage in Albuquerque. She couldn't consider that due to the fact that it was no fault of my own not to charge me a late fee.

Read full review of Extra Space Storage
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
Extra Space Storage representative's response
Oct 13, 2015 11:14 am EDT
Extra Space Storage customer support contacts
Phone numbers

+1 (888) 609-8483

+1 (888) 586-9658

Address

2795 East Cottonwood Parkway, Suite 400, Salt Lake City, UT, 84121, US

Website

www.extraspace.com

File a complaint Write a review
View all Extra Space Storage contacts
Glenda, I understand your frustration. However, we do offer a five day grace period before charging a late fee on the 6th day past a payment due date. Also, in some cases we may be able to make a special exception and waive late fees if it is a customer's first time being late on a payment. As you know, this was not your first late payment. Therefore, we need to uphold our late fee policy in fairness to our other customers. We thank you for providing your feedback and hope that you understand.
Helpful? 0 0
Share
More
Send message
Copy link
Report

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.