Clayton Homes

Bought a new Clayton home in Carlsbad, NM on 05/04/2022 with an extended 5-year home protection plan. During my time living here, I have made several requests through the Carlsbad Clayton Home office for repairs that need to be done to the home. I am a disabled veteran and I have very limited funds and this home was to be my retirement home, but the issues with the house have continued to mount and I cannot afford to hire outside contractors to fix them, especially in this town and their prices.

Home issues:
First - when I moved in, the home made a loud noise in the center of the house. After this noise, my for door is no longer square and I have once been locked out of my house and once locked in my home. The front lock stopped working and the door handle broke and would not release so I could open the door. The door has light coming through at the top, and the glass door does also show it is not square.

Second - the windows no longer close correctly. When you shut them, one side latches easy, where the other side you have to push hard down on to get it to latch.

Third - I have roof insulation continues showing up in my vents in several rooms. After removing it, I end up with more in the vent a few days later.

Fourth - On the outside of the home, the lower edging is beginning to pull away from the house.

Fifth - The light switch in the center of the home has shorted out and is no longer working correctly with the fan switch. The first switch will turn on the fan, but the second switch will not turn on the lights unless the fan switch is on. Both also work intermittently.

Sixth - The center runner, covering the two sections, continues to pop up. Nails are coming up under the flooring or the house.

Last - my A/C was checked and repaired due to malfunctions and the furnace door was supposed to be replaced due to bad air flow and was not. Also, my electric bill has been almost doubling the cost in the last four months. I do not use anything except for the TV and my computer. My average bill has been 239 a month and my daughter's home built in the 60s which is larger has been 100 dollars lower. For a smart home, not, sure what has caused this, but my bill was much lower the first 3 months than now.

Sorry for the extensive list, but this is my retirement home and I need things fixed, please. I have continued to be ignored and messages not answered or returned. Thank you!

Richard Bernin - 4211 Balsa Street, Carlsbad, NM 88220

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Put in a ticket with Clayton on 1/5/2023. We have opened case #2112246 on your behalf and are inquiring on this concern on your behalf. We ask that you allow 24-48 business hours for your case to be reviewed, and someone from the home center will be in touch with you as soon as a response is available. We appreciate your patience regarding this matter! Still no response.