The Strat Hotel

I originally sent an email to The Strat 9/15/23

I stayed at The Strat 9/12-9/14. Checked into Room 20-011. In the Select tower. I booked The Elite 1 King.

I was very disappointed at how my bathroom looked and the refrigerator not working.

The first day I put my bags in my room and insulin in the refrigerator and went to find friends that stayed at another location, so I didn’t realize the refrigerator wasn’t working. I am a diabetic and with the refrigerator not working, I had to put my insulin in the ice bucket later that night and had to keep going back to the room to change the ice after melting. Very big inconvenience when you’re touring the strip and worrying if your medication (all day the next day too until a room became available) is ok and didn’t see the bathroom until later that night when I returned. Front desk said there were no rooms to move to because they were booked and said to call back in the morning. The bottom of the tub was nasty too. I showered in someone else’s room the next morning.

Stopped at the front desk the next morning and showed the pics to the young lady assisting me. Her mouth dropped open and she couldn’t believe the bathroom was in that condition. She offered me $50 on a gift card to use at the hotel. I appreciate the offer, but that was not acceptable for what I endured. I couldn’t sleep. I was told I would get a text by 1p when a room was available. Hadn’t received a text by 3p, so I called the front desk and was told not yet, but would be contacted. I called back at 5:30p and was told a room was on hold for me and to come to the front desk. That was too long to be waiting for a room.

Received the keys to room 20-088. Not in the Select tower. Opened the door and the marijuana smell was strong. This was supposed to be a non-smoking room. Refrigerator was making a loud noise (but it was cold). Called front desk to have them send someone to check refrigerator, and facilities man came quickly. He did some things to the fridge and the noise stopped. He smelled the marijuana smell too and confirmed it was a non-smoking room. Said he smelled it in the hallway too. I called the front desk again while he was there and had them notate on my folio that I do not smoke, but the room had the smell in it when I arrived. I sprayed room spray and tried to sleep that night. It was hard and I was up most of the night. I use an inhaler daily and that smell was not helping.

In the pics from room 20-0011, there is black mold in one corner of the tub and around the sides. That nasty, rusted corner with the hair is disgusting. It was like that also around the toilet and the baseboards.

I didn’t receive the services I paid for and it put my health at a high risk. Spoke with my doctor this morning about this because it gave me bad anxiety. The thought of it now really disturbs me.

I want to share these pics on social media, but I really like The Strat and it wasn’t my first time staying there. I’d appreciate communication from you on this matter.

Joyce Brown

[protected]

I book a room for April 20-23rd of this year for 1 yr anniversary our flight was cancelled I called to get dates modified just to find out I not only was disappointed the guy answering phone was rude as hell I scheduled another reservation for 27 th and it was not my fault flight was cancelled but to just get over on people is just too much every time I called I’m on phone for hours I don’t get it so anyone stay here at this hotel you need be very careful about your reservation or you will regret it and will be charged I’ve learned my lesson not sure if I want to ever stay at strat if this how they treat there customer

I hate to write this, but y'all didn't do very well during our stay this time around. The cashier helping us was really great, but the line was long because the self-check-in machines were not working that night, so as we finally approached the hotel desk we weren't in the best of moods. We upgraded our hotel rooms though, for more money, so that we could have two rooms next to each other, which we didn't know would be an issue without an upgrade, but we upgraded nonetheless, and when we opened our doors, the smell in the hotel was incredibly disgusting, it smelled of vomit with cleaner trying to mask the smell. Very awful. We tried to switch rooms, but the phone line wasn't taking our call and the line in the lobby was long all night after having waited in it the first go-around. We tolerated the room, because we had another room next door to hang out in. But bc the rooms weren't attached we propped the door open momentarily to go between rooms. To make matters worse, while we were gathered in one of the rooms (there were 6 of us sharing 2 hotel rooms next to each other) we got robbed. So, not only did we have to tolerate the bad smell in our hotel room that we paid extra to upgrade to, we also got our stuff stolen. It was not a good stay and we were very upset. We have stayed at the Stratosphere before and that's why we chose it again, but we won't be staying there again and certainly won't be telling our friends to stay there. If there's a way to get our money back we may reconsider.

Courtney Webb

[protected]@gmail.com

I have a medical condition and the mattress was so uncomfortable I couldn't sleep, was in pain and couldn't joy myself. I spoke to 2 managers and a supervisor. They did nothing the 1st time, gave us 2 comforters the second time I complained and 4 pillows the supervisor said all the mattress are the same but I can change rooms the 3rd time. It didn't change at all. I came on the feb 10th and will be leaving on the feb 15th. I came here to enjoy myself and I can't. My body hurts and now my attitude is reflecting from it. I feel nothing was solved. My room number is 21-081. We had to take the mattress of the sofa bed and that didn't do much.

I am a Las Vegas local that moved to Arizona. 11/19/2020 I missed my flight that morning and decided to book a room at the strat for two nights through Hotwire. When I didn't get to check in until around 10 pm because I had to figure out how to get from the airport. The front desk clerk notified me that the security deposit would be per night. I asked if the could modify and they told me to reach Hotwire. I was unable to modify but once I did check in the following day my room was not up to standard. Blood was on one of my sheets. I didn't have time to notify the hotel because I was leaving first thing in the am.