WoodSprings Suites reviews and complaints 1
View all 414 complaintsWoodSprings Suites - Cleaning
I had to buy my own cleaning supplies to clean my bathroom. I took pictures and showed the really nice lady at the front desk and received a night for free. But when I checked out I was charged $100. When I called the lady said that my room was dirty and I left trash which was a lie and that I damaged linen which was another lie. The weekend shift is not very friendly and knowledgeable and I felt like I was charged because I reported that my bathroom was not cleaned. I will report this place because with COVID-19 these rooms should be extra cleaned. I will be reporting to local news stations about this place in Sparks, NV.
The complaint has been investigated and resolved to the customer's satisfaction.
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