WoodSprings Suites’s earns a 1.1-star rating from 415 reviews, showing that the majority of guests are dissatisfied with their stay.
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Everything about the hotel
Cockroaches everywhere. People doing drugs. Seen a guy come out of his room with a crushed up powdery substance on his room card. Smell of marijuana lingered across the whole floor for 5 days in a row... 2 days earlier than my check out date there was a death in the family. I paid $913 cash for 2 weeks. And they refuse to give me any of my money back to...
Read full review of WoodSprings SuitesProduct and service
We booked TWO rooms for a last minute family vacation and there were multiple issues. 1. $150 deposit on top of cost of room. I have never had to pay that at even a nicer hotel. 2. One of the rooms was not ready 3. A double bed room was only provided with TWO towels 4. No housekeeping 5. Stopped up toilet and we were told to go downstairs and plunge it...
Read full review of WoodSprings SuitesGetting kicked out and the manager being racist
I've been renting for 3 weeks now and on my 4th week (07/10/2020) I tried to go pay for another week and the black lady at the counter started shouting at me and my boyfriend telling us that we leave our room to often and that her manager said to not rent to us anymore. They tried kicking us out 07/10/2020 but are departure was good until 07/11/2020 we...
Read full review of WoodSprings SuitesChargers for pet
I am reporting a charge for pet fees billed to me fr ok Woodspring in Alcoa tn. I stayed around 5-31-20 to 6-4-20. When I booked room For 49.99 pet note with one 10 lb pet no-one ever stated that the pet fee was 50.00 pet note for a pet. How absurd! I have stayed at woodworking suites all over and paid fee once! Called manager stated in I will have to let clerks to let guests know. Never again! So disappointed with no disclosure of this very important fact. Paid more for pet fee than the room. Please respond
Never paid a pet day pet fee in all my stayed at woodspring suites I won't stay at any of your suites if you have changed your policy no-one ever mentioned this when booking
Poor security, horrible employees very dangerous hotel
This is the most disgusting, horrible poorly run hotel that I have EVER stayed in. The staff is awful and lazy and condones drug deals in the parking lot and violence against guests. The experience that I had with my one month stay at this hotel will literally scar me for life. I made at least 5 complaints about violent residents that were staying for free...
Read full review of WoodSprings SuitesManager and on site security
The general manager her name is Amber she is very rude she is very inconsiderate she picks and chooses who can stay she stood in front of me and another gal her name is Chasity she lives in room 202 I said oh let me look and see how long he's paid up to so when I kick him out I can keep his money well they kicked us out a day after we paid for our week and...
Read full review of WoodSprings SuitesPoor service / refund / I didn't stay at hotel
I drove 2hrs to Woodsprings Suites located in Forest Hill, Texas off California Parkway. The website looked inviting but room and hallway to get to room smelled like pee and some other smell that was unbearable. The bed looked like something you would donate to a shelter. I didn't feel comfortable having my family in a hotel that looked like that, and the...
Read full review of WoodSprings SuitesNo help for demagnetized keys
I came in on my last night from work to find my key cards were inactive. I called all applicable numbers and lines for assistance from 1030 to midnight and couldn't get ahold of anyone! I had to sleep elsewhere for night I paid for at WoodSpring Suites! I came back in the morning and was finally able to get ahold of someone on the phone. The "night manager" shows up 30 minutes later and was so non-chalant "well that sucks, I guess you could take it up with the manager". At a minimum, they should refund me the final night of my stay!
Staff room
It's crazy how I spend money to stay here when I check in it was so un professional girl was cleaning her bleeding finger and the manager was talkin in her air pods about some drama when I checked in the floor was so nasty u had to mop it in my hand and knees and it was so black after manager tried to say it's because something about the floors now today my...
Read full review of WoodSprings SuitesHotel refund
We paid for my daughter brittany burdine to stay at the woodsprings suites rivergate at 122 liberty lane nashville tn 37115
She as paid up to stay through saturday night and check out on sunday.
Over 466, a guest was visiting her and would not leave so they put her out also,
I asked for the money to be refunded back to my card for thursday, friday and saturday. Since she was told she had to leave. Who do I need to talk with about this? Any help would be appreciated.
Teresa patterson
[protected]@ymail.com
[protected]
Registration
I have made reservations at wood springs in Shelby North Carolina a few times. Everytime there have been issues. The last time was November. My daughter was in the hospital having complications with twins. I flew in and stopped by hotel and let them know I was in town around 5am and was heading to hospital and would be back when things calmed down. He said...
Read full review of WoodSprings SuitesHeld my stuff
After my stay the manager had told me my kids damaged the floor with nail polish . Had left and realized I left my stuff there including my kids social security numbers and info and told me I can't have it until I pay the damage fee which is ridiculous
Service
This was the worst hotel I have ever stayed in. The customer service was absolutely horrible. At check in we were advised of rooms a available on other floors that were not on the smoking floor but when Peggy went to "check us in" only the smoking floor was available after we stated we did not want to stay on that floor. Also wanted to extend for an additional week and instead of Peggy the female at the front desk saying ok come down and pay since the card "isn't saved on file" she knocked on the door well after check in time to tell me and charged a late fee of $51. Upon checking out they again charged my card a late fee of $51 for a late fee at 5:00 am we checked out at 11 but according to Peggy the card doesn't stay on file. So how can my card be charged a late fee after I checked out. To be honest this staff should be fired they don't have proper training in customer service and seemed to be a bit racist. There was even a point where I asked for towels and the guy tells me they won't get any for a week. The next day I speak with Peggy and she says they have plenty of towels. If this is how this type of establishment conducts business it needs to be shut down. Customers are paying money to stay in a place and get treated like crap.
Assistant manager Charged my debit card without my consent
The manger chargers my card without my consent and is never at the front desk totake care of the customers issues and the housekeeper is always there and she has no ideal how to help the guest when it comes to the computer the charges hasn't been reversed she charged me 287.00 then charged me 143.50 and I have been to the office twice in two days to try to...
Read full review of WoodSprings Suitescredit card overcharge
stayed here in room 110 from September to Feb and checked out on Feb 4th 2020. additional charges showed up on credit card charged Feb 8th (412.92) and Feb 12th(437.24) request refund to credit card
Read full review of WoodSprings SuitesYour hotel will not refund me for services not rendered
On the 28th of February, I was traveling from Texas to Louisiana and decided to stay in Shreveport because I was too tired to continue my trip. At around 9:30pm, I made a reservation through Expedia for your hotel in Shreveport. I arrived at your hotel around 9:45pm to check in only to be told by the front desk lady, Diamond, that she had no rooms and that...
Read full review of WoodSprings SuitesCharging 260.0 for no reason On a card that was not even authorized to be charged on.
I stayed at the Woodsprings suites South in Fairdale Kentucky. Everytime we cooked our fire alarm would go off as many others did as well. The last time it took so long for them to turn it off and it was late unknowingly we dismantled the alarm. Because we did that the manager Melanie informed us they could not renew but we could stay for the rest of the...
Harassment about TV volume at NIGHTTIME ONLY
It's extremely loud during the daytime. This hotel is next to Interstate 475. Cars roar in with boom boxes, people come in late during the night or early AM making lots of noise way louder than a TV set. The TV is included in the room price. But in the policy from loud parties, they included everything that contributed to the noise boom box, TV, large group...
Read full review of WoodSprings Suitesclean, comfortable, affordable, nice staff
I have stayed at the WoodSpring Suites located at 1934 McCoy Road for the past six months. I recently relocated to Orlando to start a job and staying here provides me an opportunity to learn the area before purchasing a home. I am very satisfied with my stay and have no complaints. The property is clean and well maintained and appears to be either new or...
Read full review of WoodSprings SuitesUnauthorized Charges / Not Repair Peephole - Unfit for Staying
I stayed for a few weeks. Housekeeping came in my room on a non-scheduled date. Maintenance/FrontDesk/Manager entered my room for Phone Repair without my notification and again for Window blinds checking. For all repairs and maintenance this hotel had done they failed to fix the door's viewer on the door peephole leaving a big hole for anyone can see thru...
WoodSprings Suites Reviews 0
Overview of WoodSprings Suites complaint handling
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WoodSprings Suites Contacts
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WoodSprings Suites phone numbers+1 (301) 592-5000+1 (301) 592-5000Click up if you have successfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number 0 0 users reported that they have successfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number Click down if you have unsuccessfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number 0 0 users reported that they have UNsuccessfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number
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WoodSprings Suites emailscontactus@woodspring.com100%Confidence score: 100%Supportawoolridge@woodspring.com100%Confidence score: 100%Support
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WoodSprings Suites address1 Choice Hotels Cir., Suite 400, Rockville, Maryland, 20850, United States
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WoodSprings Suites social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I have stayed at two woodspring suits over the last year and a half both time I had you pay a $250 deposit for a pet and then 30 days later I'm being charged $5 a day which comes up to $30 a week which comes up to $120 a month so why am I having to pay a $250 pet deposit in the first place that does not make sense when the rooms that the pets are in do not have carpet they are clean and been inspected once a week by your employees but still you want to charge people $5 a day for a pet after a $250 deposit non-refundable it is a rip off it's absurd and just outright wrong.