Ashley Stewart reviews and complaints 1
View all 70 complaintsAshley Stewart - Rudeness and poor service
I purchased five items this day, which included a necklace and earring set. When I arrived home I realized the sales person had not put the necklace set in my bag. I called the store, the person I talked to said yeah! the set was there. I said I could not come back to the store this day but, I would pick it up the next day. The response was yeah you can pick it up tomorrow.There was no apology offered.When I asked about that, I Was Sarcastically told "well I'm sorry" Next day I picked up the set and noticed one of the earrings was broken. I pointed this out to the clerk the attitude was unbelievably rude. I asked for my money back and left the store. I've shopped for years at ashleys but I've noticed over time the service continues to get worse. I will not shop at this store ever again.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Supervisor Sharonda became very rude during our conversation I had to ask her to lower her voice after dealing with her I was very stress out I had to call back to speak to some one else that was kind and was very helpful to my needs
I purchase a pair of Capri jeans and was sent a sequence top instead it took over two weeks for a refund to be issued and I only received a partial refund for their mistake I doubt order a wrong item I was shipped a wrong item so why am I being penalized for something that I have no control of I will no longer be shopping from Ashley Stewart
I ordered a pair of size11w black boots but I instead received one foot of size10w and the other foot a size 11w. In of both boots were marked size10w as a result I was not able to attend my function. I am so disappointed
With my last order I was supposed to receive free gift I just noticed that I never received it can you send me that now I'd really like to try it. I'm not making up a lie to get 350 words on this all I want is what's due me. Now I placed an order it was shipped has arrived with no free lipstick
I will never order again. I ordered a red coat and it was full of black spot, molded. I called and the lady asked me if I read the policy on ordering clearance items. No refund.
Just got it and tried to wear it first day . zipper was broke can not wear
Rude, Dysfunctional Employees! It's no wonder many of the stores are closing. CUSTOMER SERVICE is KEY! Without Customers you don't have a business! It's called Supply and Demand...Consumer Sovereignty! Undoubtedly Ashely Stewart executives don't get it...
Due to the fact I have had packages stolen from my residence, the store will not allow me to purchase ANYTHING on line. this is really ridiculous. I have never heard of anything like this ever. Very poor customer service. I shop at Catherines, Nordstroms, Lane Bryant, and have never encountered such rude people. How can you punish the customer for something that is not their fault?
I do not know if you would reply but heck it is worth a try. I made a purchase online for 57.00 plus. It was for two items, your store sent the wrong item. I was honest I called and indicated this. I told them I would keep the item, so you can debit my card. They told me they will check. Sarah wrote back and said yes please send credit card details, Tammy wrote back and said to me, i must send back the item, then they will debit my card and send it back to me. At which point, I said to Tammy but you owe me 57.00 plus and since my items are no longer in stock, you can credit me the difference. She said it cannot be done. I will need to send back the item, then they will debit me and send it back to me. Then and only then they can credit my card. This was your company's final decision. Tammy said another supervisor made that decision and she is of the view it cannot be done. So I either call back to speak to that supervisor or send back the item. So I said to her look after four phone calls, talking to your rep online, sending two tickets. You might as well keep my 57.00 plus for the jeans that cost 27.00 plus and you have lost a customer for life. Of course you know Tammy could not be bother. but sorry I will not shop here anymore...despite all your beautiful designs. At least catherine's and Jessica London and even igigi has better service than your company
I purchased 2 maxi dresses from Ashley Stewart, along with other items, in September 2015. As with many other women, we don't wear things right away. I recently had occasion to wear both dresses and they were gorgeous. I decided to hand wash both dresses before returning to my closet. Much to my dismay and horror, the color blocking (one turquoise and one black) immediately began running into the white part of both dresses. I used cold water and mild detergent as instructed. I find it repulsive that the Ashley Stewart store in the Lauderhill Mall wont refund any of my money or at least offer a gift card. I spent over $100 on these two dresses and got 1 wear out of them. Even my sink is ruined with the seeping dye. SHAME ON YOU ASHLEY STEWART! I will Never shop at your store again. And the manager Latonya, was not interested in pleasing this customer at all. Thank you for NOTHING! Barbara Jackson, 240 Georgia Avenue, Fort Lauderdale, FL 33312. [protected].