Wegmans Food Markets reviews and complaints 1
View all 176 complaintsWegmans Food Markets - Very rude cashier
I realize things are incredibly stressful right now and Wegmans is doing everything possible to maintain safety while still remaining efficient and convenient, but the experience I had today was deeply disturbing.
My wife and I shop every Sunday at the Dick Road Wegmans in Depew, NY. On average we purchase about $250 worth of groceries each week. We were directed to register 8. As instructed, we stood behind the line and loaded the conveyor with our groceries. We had a very large package of paper towels. The cashier, Tonya, barked some order at me to put them on the floor. I stepped forward to set them on the floor so she could scan them. She said something else to me but I wear hearing aids. Since she had a mask on and was looking down to scan items, I couldn't hear anything else she said. I pulled out my card to pay and she literally screamed at me that I was to move back behind the line and step forward to pay when she was finished. Everyone in the lanes on either side of us turned and glared at me. I felt SO EMBARRASED!
My wife asked her to put our ground hamburger in a separate bag. Tonya ignored her, stepped away from the register and was replaced by another girl who proceeded to place the hamburger in the same bag as the groceries Tonya had just scanned. My wife had to tell the new girl FOUR TIMES to put the hamburger in a separate bag before she did so. I was cashed out and stepped out in front of the register to wait for my wife. She was making a purchase for work and had to use a separate business card.
In the meantime, Tonya came back and replaced the new girl. She gave my wife her bag and receipt never saying a word to her.
I have never had an experience at Wegmans like that one and hope I never do again. At the very least, that girl should be written up. At a time when stress levels are high and everyone is frightened behavior like hers only adds to the hysteria. The first thing my wife said to me when we got to the car was "That girl just made everyone around us think you have the virus." Indeed, that's how she made me feel.
While we will continue to shop at Wegmans, we noted her name and if we are asked to use her checkout line in the future we will politely refuse.
Store: Dick Road, Depew, New York
Register #: 8
Cashier: Tonya
Operator #: 404758
Date: 04/19/2020
Time: 11:45 AM
Latest Wegmans Food Markets Reviews
Subject: Unpleasant Experience at Great Northern Store in NY Dear Cashier Training Manager, I am writing to share my On July 11, 2020, my wife went shopping at Wegman's store located at 1405 Main St, Warrington, Pennsylvania 18976-2492 A Unique Shopping Experience at Wegmans Food Markets Best grocery store ever! Once you set inside your greated with a beautiful produce sectionGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
This exact treatment happened to myself and my wife last night at the Wegmans on Ridge Road East in Rochester, NY. However, unlike you, I wasn't able to obtain the name of the rude cashier because she had her nametag hidden under her clothing. We have never experienced such rude treatment from an employee of Wegmans before. We are considering never going back to that Wegmans even though it is convenient and in our neighborhood.