La Quinta Inns & Suites reviews and complaints 2
View all 700 complaintsLa Quinta Inns & Suites - Reservation
Its a blunder to do a reservation with La quinta. I had a reservation under the confirmation no. 89231EE017454 with full payment done and just a day before the trip , I receive an email that the reservation is cancelled and I need to provide another credit card details. Is the group of hotel a scam . The hotel doesnt pick any call with a mail box full. The customer service doesn''t have any information or authority.The hotel should be sued for this harrasement.
La Quinta Inns & Suites - hotel - queens new york
Hello,
We recently made reservations at the La Quinta Inn in Queens, NY for Thursday, September 26 and Saturday, September 28th. Check in on Thursday was smooth and was content with the hotel and price we paid for (CAA rate at $108 usd). Upon check in we mentioned that we also had a Saturday reservation and that we would be back and hoped to get the same room as it was near the back entrance of the hotel, the gentlemen at the front said he would try his best.
On Saturday, September 28th we got to the hotel at around 3:30pm and was in the process of checking in when the gentlemen said our reservation was cancelled that morning. I was confused and shocked at the same time because why would we cancel a hotel especially at the rate I got it for. He said it could be that I called in to cancel or that my CC didn't go through. When I made the reservation they mentioned that the CC would not be charged until we checked in and provided the card, I gave the same card info when I had booked the Thursday and had no problems check-in. This was a total inconvenience as we were left scrambling with no hotel room. He mentioned he can give me a king bed for double the price. I don't typically complain about these type of stuff but this was the worst experience I had ever had. There needs to be a better way of handling things like this and not just say "oh you must've cancelled your room" I'd like to actually pull the call saying I would like to cancel my room. I would like someone to contact me about this and figure out a way to handle this moving forward.
Tracey
[protected]@yahoo.ca
Latest La Quinta Inns & Suites Reviews
Overwhelming odor masking scent Hotel room in lufkin on south first street Return of property Accident Report PolicyGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!