The Pep Boys reviews and complaints 1
View all 550 complaintsThe Pep Boys - False advertising, overcharging
I scheduled service to replace a headlight bulb. The pepboys website quoted 20.00.
I get there and am told it's most likely going to be 300.00 plus labor.
I end up paying $128.31 for the 20.00 headlight.
Absolutely livid.
Do not tell the customer 20.00 online then charge 6x that. I seriously feel like I was just robbed.
I deserve a refund because it took them 15 minutes to put in a 20.00 bulb.
Claimed loss: $100.00
Desired outcome: Please return my overpayment.Thank you
Latest The Pep Boys Reviews
Lower engine mount/customer service cv axle Oil Change Customer service Alignment serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!