New York Sports Club [NYSC]

To whom it may concern,
This complaint is in reference to New York sports club located on your W 62 W. location. I signed up for the club back in 2017 in 2018, finding out I was being relocated with my job I had to cancel the membership. I was told I was not able to cancel at this time due to contract agreement. However, I could put my account on hold and I would be charged $15 each month until my year was up. Relocated over to California the end of December 2018. For almost a year I have not use my New York sports club account. Upon seeing a new charge, I tried to cancel with the 62nd Street location once again. I was told since I wasn't able to come in person that, I had to send a certified letter requesting cancellation. I did so back in January and didn't hear anything afterwards. Later on this year, I received an email from Tina Gonzalez staying my account was still active and I'm currently being charged and they're unable to charge my account. I quickly called and spoke with Tina I receive nothing but a rude tone and poor customer service. Tina was very curt, rude, abrupt and didn't give me any information besides stating that there's nothing on file that I sent a certified letter. I resent a certified letter with pictures and sent it to Tina. I had to follow up with Tina to see if she received my certified letter. She did not even attempt to reach back out to confirm she had received my documents. Tina Gonzalez then sent me an email stating that my balance had to be paid in order for the account to be canceled along with the prorated fee. I called and spoke with Tina on the phone to make sure once again this was paid that no further charges will be due. Tina stated balance would be close after the $106 was paid in her rude tone/ also in an email with that total. On June 21st I called in to make a payment directly with Tina. Instead I received Moziz whom was working the front desk. He informed me that Tina would not be in until the next day. However he can help. Speaking with Moziz, whom was very helpful, I paid off my balance and he told me from here on it is all clear and the account is closed. The next day I decided to call Tina and make sure everything was squared away, since she has been the one I've been in communication with about my account. Tina answered the phone directly and the minute I mentioned who I was she stated she does not deal with customer accounts on the weekend that I'm going to have to call back on Monday. I told her all I want to know is that everything is complete. I have not received any email confirmation about my account being closed she then repeated you're gonna have to call back Monday in a rude manner. I told Tina Gonzalez, I just needed a confirmation email about my account that it's completely rectified. Tina then asked me who did I speak to yesterday and made my payment with? I informed her it was Moziz and that I paid the entire balance that was requested. Tina Gonzalez then went on to state that Moziz didn't inform me of the prorated fee for July, And that she would speak to me about it on Monday. It was at this point where I became finally became upset because Tina in her email stated that the balance that owe with the prorated fee was $106. This is very poor customer service and business practice. I've been trying to close this account for almost a year now in a state that I no longer live in. Beyond Tina not being someone that should deal with consumers due to her hanging the phone up on me, she seemed to have dragged this process on to get more money out of me. This all feels like a con/scam. This is not the type of service a brand like NYSC should be providing. Can someone from customer service and corporate please contact me in relevance to my account.