NYC Housing Authority [NYCHA]

My name is Samuel Fraticelli [protected]) 9 months ago my mother Elba Pacheco resident at 185-Nevins St #14-J passed away. Two weeks later I had a walk thru completed and returned house keys to Manager Ms. Reid. I have made four complaints about Ms. Reid because I still don't have my mother's rent deposit. What can I do, who can I complain to?
Help

On March 23rd of 2019, my mother Elba Pacheco who resided at 185 Nevins St apt 14J passed away of severe medical health issues. On 4/42019 I completed a walk thru of my mother apartment with an Assistant Manager of 185-Nevins St. After the walk thru I provided management with all available keys and submitted written documentation that I Samuel Fraticelli([protected])am the only son of Elba Pacheco and was the only one with keys. I have been to Management Office for the past 6 months requesting my mother's rent deposit and I have yet to receive it. I've been to NYC Housing Office in Downtown NYC and requested my mother's deposit. Only to be told that Manager Reid has not submitted any documentation. I have Ms. Reid is expressing her prejudice to me because I belong to a Motorcycle Association whom she does not like. I am fully aware that my mother's apartment has already been re-rented and I can't understand why the deposit has not been executed. I would like to request a hearing with Housing so that this matter can be resolved.
Sincerely
Samuel Fraticelli [protected]

I moved into my apartment last year in october, I live on the 15th floor. For some odd/stupid reason these idiots decide to turn off the heat in my bedroom. Now dont get me wrong, I love the winter (Cold weather) but i'll be damned, when I get home at 12am everyday there's no heat. I might as well sleep outside. I have made numerous calls/emails and put in tickets with the "emergency "team, what I get? A ticket number, the operator tells me someone will check on it in the morning. The following day, housing shows up and I have heat in my bedroom. The heat usually turns on at 6am-11pm no ###ing good I dont like working13 hours to go home to a freezing bedroom. My bedroom is so cold, iciles form at the ceiling. It's so cold I have to sleep in the living room. The solution from nycha: your line needs to bleed (we can only do it, during the summer overhaul) I have told them on numerous occasions, if I dont have heat in my bedroom come this winter I will sue the ### out of nycha!