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Sears - bedbugs in matress
I purchased a matress a few weeks ago, I went to sleep on it, loved it, , I woke up from my sleep in the middle of the night itching and scratching, , I turned on the lights and i noticed all these pink welps on my skin .. In the morning i looked on the floor and saw a red bug, , so i did research and it was definately a Bed bug, I never itched so bad in my life, This is terrible, so to make along story short, I called customer service to let them know and they told me, The bedbugs probably came from my house, That really pissed me off, I live in a private home, , Now if i had bed bugs in my home I would have called the exterminator emmediately before i even though of buying a matress, Why would i want to sleep on a bed knowing the bugs are going to sleep with me, Anyways they wouldn't refund the full money i paid, , , First OF ALL
The complaint has been investigated and resolved to the customer's satisfaction.
We would appreciate the opportunity to speak with you further and be your one point of contact within Sears to ensure that this matter is resolved to your complete satisfaction and done so in a timely manner.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (chynadoll) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Tony T.
Social Media Moderator
Sears Social Media Support
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I too bought a bed from Sears: I bought the mattress and the bed! Little did I know that there were bed bugs in the damned head board! This is ridiculous! Sears know that they pickup and deliver so why aren't they held responsible for instances such as this! I am just appalled that this large retail giant would even put up with such as this. First the bed was delivered and assembled poorly! Then I find bed bugs! I am not home all week until the weekend, but just recently I have been working 100% from home. This is when I noticed these bugs, but of course they were coming out to feed! I couldn't find anything, until my husband opened the lining in the back of the head board and voila! Hundreds of bugs! This is disgusting Sears! Absolutely disgusting!
Bed bugs from Sears Southland mall. We recemtly purchase a matress from them and had no idea thst these were bed bugs until today we caught one crawling from out of the matress. We never hsd thrm better. I have a infant and a young child thst sleep in the bed we also went to the doctor that stated that thr bited were bed bugs. Iam rewuesting mmy money back and for someone from sears to remove this bed.
Signed a upset customer
Oh I am sorry to heat that you have encounter such problems with a long time retail establishment. Perhaps instead of getting a full refund, an even exchange would be permitted? Since you still have to get a new mattress, why not give them a benefit of a doubt, and took misfortunate event as a one time ordeal. Yea, but I do agree, that sears should be less careless in their delivery department. They should have to exterminate the trucks after disposing people's old mattress.
sue em