Denny's reviews and complaints 1
View all 240 complaintsDenny's - terrible service
I visited Denny's around 7:30pm, by 8:20 our food had not arrived yet. (1 burger, 1 grilled cheese, 1 chicken taco) The tables around us seemed to be getting their meals no problem. At no point after recieving our drinks did the waitress come to the table to check on us or apologize to us for the wait. The restaurant was not very busy to excuse that. I asked for a manager and complained about the wait. Her only condolence was that I didnt have to pay for the drinks and could leave. We asked about taking the food home if it was almost done, we were told it wasnt cooked yet. I have never had such horrible service and have the manager not do/say anything about it to help the situation and restore faith in the establishment. I honestly do not see myself returning to this location.
The complaint has been investigated and resolved to the customer’s satisfaction.
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After my son's high school graduation (here in El Centro, Southern California), we took him and our friends, and his friends to our local Denny's. They had Mexican music blaring (I mean blaring to the point where you could not hear anyone talking, even next to you). They have a bar/ club area attached to this restaurant and had a Mexican stand-up comedian. In between his act, he would play Mexican music. Nothing wrong with that, except it was so incredibly loud. The water in the glasses on the table was vibrating! No kidding! And the employees, including the manager liked the music so much they had it purposefully blaring throughout the whole restaurant. It was giving me a horrific migraine. And even after complaining and asking for the music to be turned down, all they did was turn it up higher. And all of the employees, including the manager kept grinning back at us, enjoying the fact that we were miserable. Then the food was wrong, the drink orders came out wrong as well. But considering the fact that no one, even the employees could hear over the music, I guess that was to be expected. We left not even half way through the meal, unable to stand being there anymore. I was sick all of the next day from the migraine, one of my worst ever. I emailed Denny's and complained, but have never heard back about if anything was done about their employee's rudeness and lack of manners. This is the way it is nowadays, it seems. No one cares about doing their job, so they all do it half-assed or not at all. They just don't seem to care. To say the least, we have not set foot back in Denny's, and have absolutely no intention of ever going back.
We went to Denny's. They served two tables that came 20 minutes after us and than they made the wrong food and forgot 2 side dishes. The waiter was the manager. This was in San Marcos, CA