GameStop

On Thursday Aug 1, 2019 at 9:15pm I went to gamestop in Pelham NY, at the address 812 Pelham Pkwy, Pelham, NY 10803. (914) 235-4938. I approached a sales representative, about purchasing a Madden game. He told me that the store would be open late, and I can purchase it at 9pm. I have a disability. I came to the store by 9:15 and the store clerk (SINCE HE WOULDN'T GIVE HIS NAME HERE's HIS DESCRIPTION: a white young male blondish hair, approx 5'8 in height and in his 20's, was so rude and polite nasty (meaning even though he was misinformed, me kept making egregious remarks). Then when I was walking to my car, he opened his door and was being rude (by not complying to my purchasing needs), but he was laughing, and kept making uncalled for remarks. When I told him that he was acting inappropriate, not only by misinforming, but he thought it was amusing. I want to reflect ... with all the insensitivity, we visualized on social media, and then him threatening me to call the police. I am beginning to feel not only was he being insensitive to me racially, but I also feel that it was entirely disrespectful, because I walk with a cane. He never told me a specific time the store was closing. He then said to me: "we stayed opened for 10 mins. So when I said that it was difficult for me to travel. He just said "oh well!" Besides the fact he never indicated a time he was closing. He was obnoxious, and very sassy. I walked back to the door to question his rudeness! He shuts the door and then started speaking sassy through the door of the store. The was another young black man in there and he chuckled but remain professional, unlike his coworker's inappropriateness, it seemed highly amusing to him! However, innstead of de-escalating the situation by reminding his coworker, about his professionalism. He chose to remain unanimous! Here's when the real insult to customer integrity came: When I was sitting in my car (inside the parking lot), he violates my privacy by opening the door of the store to take a picture of me, as if he was trying to humiliate me! He does this ... but have the audacity to tell me the store was closed. To me that's very disrespectful of him to personally invade my privacy, when the store and the lot itself, have cameras. I would think, with all the money spent on training sensitivity (via Starbucks), you would think, he would avoid any conversations at all. To me this is not the 1st time I've been to that particular game stop. Nevertheless, anytime I go there I am unease with his demeanor. His childish/ unprofessional/ and obnxious-ism, is a reflection, of how you train your employee! I am not shopping at that store any more. I'm quite sure there are others, whom feel like me ... but just don't report it! I would appreciate if a personal apology is issued. Whether, or not it is, is another story, but I know I will not attend that store any more. It was such a terrible experience, I don't know whether to think it was racially motivated, or just plains immaturity. If you are comfortable with immaturity holding your stores reputation in your hands ... than to me, this is not a business to patronize. However, if you value your reputation, than he needs to be disciplined on his actions. In the long run, if you let this continue and not recognize it as a Quality Insurance Action then shame on you, for one day I may HIS ARROGANCE WILL COST YOU GREATLY!

I desire a response and be contacted below! Thank you in advance!
My name is Ken Mustaafa
tel: [protected]
my email is: [protected]@gmail.com