Menu
For Business Write a review File a complaint
CB Games GameStop Customer service - Toms River NJ location - Scammed my son
GameStop

GameStop review: Customer service - Toms River NJ location - Scammed my son 1

B
Author of the review
12:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

7/30/24- 11:15am EST

I have never in my life experienced such horrible service. I truly feel my son was scammed by your employees at the gamestop in Toms River NJ- The customer associates name is Gabby. My son had previously visited the Brick NJ location with his Xbox one to sell. The store advised him he could get between $50-$100 depending on the condition. My son and his twin both had their xboxes ( same exact kind and condition) . My son Owen got $65 for his as they told him because his remote was missing the backing they deducted $25 ( this alone is insane as the backs to remotes cost $3) but what ever. The agent in brick told his twin Wyatt that his was missing a power cord and remote and to get that first- Which we did. So today my son wyatt walked into the toms river store because brick was closed- He had a fully working xbox one, a fully working remote and power cord. The agent there named Gabby told my son that because there was a small mark ( a W in sharpie) that the gaming system was considered defective and gave him $10- This is actually robbery. That system fulling working with all needed extras is worth a whole lot more than $10- She scammed him and took advantage of his youth and ignorance. I then proceeded to call the store to say I would be back to get the unit as i felt they had absolutely tricked my son- and she refused- I asked for a manager who she also refused to put on the phone.

I can tell you i have never in my life written an email about a customer service experience until now- This is unacceptable and borderline illegal. I am floored and disgusted.

-I want someone to please reach out to me with a solution , I will be contacting corporate as well.

-Bonnie Vetter [protected]

Claimed loss: $80

Desired outcome: I would like my son to be reimbursed the $80 he is due for the working xbox with remote and power cord that was turned in and was refused to give back to me when requested as $10 is not the appropriate amount for that unit.

Confidential Information Hidden: This section contains confidential information visible to verified GameStop representatives only. If you are affiliated with GameStop, please claim your business to access these details.

1 comments
Add a comment
T
T
The Equalizer1111
new york, US
Oct 15, 2024 6:44 pm EDT

Sir I recently joined this forum due to targeted gaslighting and trauma at Game Stop for doing a Trade In as a Pro member,original receipt with membership code ,etc. I searched the site and followed all the steps. I maintained my dignity but was treated like a homeless person. I left the store in true shock, never having Experienced such gross negligence , essentially forcing me to join a forum, file a complaint and send an email. I understand EXACTLY what you experienced.

More GameStop reviews & complaints

GameStop - return policy 54
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GameStop - scam 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GameStop - employment 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GameStop - consumer fraud 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. GameStop Contacts

  2. GameStop phone numbers
    +1 (817) 424-2000
    +1 (817) 424-2000
    Click up if you have successfully reached GameStop by calling +1 (817) 424-2000 phone number 9 9 users reported that they have successfully reached GameStop by calling +1 (817) 424-2000 phone number Click down if you have unsuccessfully reached GameStop by calling +1 (817) 424-2000 phone number 4 4 users reported that they have UNsuccessfully reached GameStop by calling +1 (817) 424-2000 phone number
    +1 (817) 467-0678
    +1 (817) 467-0678
    Click up if you have successfully reached GameStop by calling +1 (817) 467-0678 phone number 0 0 users reported that they have successfully reached GameStop by calling +1 (817) 467-0678 phone number Click down if you have unsuccessfully reached GameStop by calling +1 (817) 467-0678 phone number 0 0 users reported that they have UNsuccessfully reached GameStop by calling +1 (817) 467-0678 phone number
    +1 (817) 442-8477
    +1 (817) 442-8477
    Click up if you have successfully reached GameStop by calling +1 (817) 442-8477 phone number 0 0 users reported that they have successfully reached GameStop by calling +1 (817) 442-8477 phone number Click down if you have unsuccessfully reached GameStop by calling +1 (817) 442-8477 phone number 0 0 users reported that they have UNsuccessfully reached GameStop by calling +1 (817) 442-8477 phone number
    More phone numbers
  3. GameStop emails
  4. GameStop address
    625 Westport Pkwy, Grapevine, Texas, 76051, United States
  5. GameStop social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
GameStop Category
GameStop is ranked 6 among 128 companies in the Games category