Best Buy

I was in the Henrietta store a few weeks ago for an appointment I made to get assistance with connecting my camera to computer to be able to put my name on photos. The gentleman was helpful up until I needed a specific USB cable. I ordered it from your store. I made an appointment through the phone at 6:40 today to finish having the person connect the devices. My confirmation number was G3GWV384. When I got there my name was not on the board and the employee said they would charge me to help.