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CB Fast Food Chains Moe's Southwest Grill 100 Greece Ridge Center Dr, Rochester, NY, 14626, US
Moe's Southwest Grill company logo
Moe's Southwest Grill
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Moe's Southwest Grill company logo

Moe's Southwest Grill

100 Greece Ridge Center Dr, Rochester, NY, 14626, US
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Mon
11:00 am - 9:00 pm
Tue
11:00 am - 9:00 pm
Wed
11:00 am - 9:00 pm
Thu
11:00 am - 9:00 pm
Fri
11:00 am - 9:00 pm
Sat
11:00 am - 9:00 pm
Sun
11:00 am - 9:00 pm
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2:33 pm EDT

Moe's Southwest Grill - Employee

I came in at 2:15pm on Saturday 4/3/21 to the location 100 Greece Ridge Center Dr. There were three people working - a male who is super friendly, a shorter woman who is the second person working on the line and a taller woman who was the first person working on the line. The first, taller woman working on the line was the rudest person I have ever encountered at any establishment. She snapped at me multiple times, got loud with me and yelled at me because I asked her to repeat herself about wanting dark or white chicken. Also when she asked what else I wanted on the standard chicken club quesadilla I asked for her to add cucumbers and she responded with "well that's not standard". I've worked in customer service for 10 years for AT&T, I'm also not a sensitive person because of this and understand people have bad days, but this woman was outrageous and should not be working for your company, or in any customer service based job. She obviously has zero patience and has anger issues. I was so nice from the moment I walked in the door and this woman was snapping at me like I personally did something to her.

Desired outcome: For her to not treat others the way that I was treated today. I won’t be coming back to this location

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