Wegmans Food Markets

The Wegmans Mt. Read location is probably the most unprofessional store I think I have ever shopped at. Almost every employee there is rude & miserable. The attitudes, demeanors & behavior I see every time I go in there are absurd. I can count on my one hand the amount of employees that are friendly & pleasant to deal with. Today was just one of many horrific visits I have experienced in that store. I had an older gentleman(Tall/bald-Unfortunately did not get his name)in the frozen vegetable department tell me to move out of his way so he could continue stocking his product. Whom in which was chatting with another younger gentleman about divorcing his wife & how bad of a mood he was in today. Very inappropriate & personal conversation to be having out load around customers. Mind you I had my 8 month old daughter with me trying to tend to her & juggle putting my groceries in my cart all while he was impatiently telling me to get out of his way. Last I checked it's the employee that accommodates the customer not vice versa. And to top that off, neither associate greeted me with a simple hello or asked if I needed help with anything. They both went about their business small talking about their home lives. Pretty typical of that place I suppose! As I moved on throughout the store continuing my shopping I stumbled upon one female in particular that works in the coffee shop. Her name is "Saphire". She is always in a bad mood. I approached her counter as she was staring off in space trying to ignore me. She then quickly looked at me & said "Hi" with an attitude. I then proceeded to politely ask for a small cup of coffee-She instantly shifted her head at me & very rudely replied with "What"?! I then repeated myself & she assisted me as if I was bothering her for purchasing a simple cup of coffee . Essentially making her "work" & doing what she gets paid to do. Her disposition through the entire transaction was awful. She was rolling her eyes & shaking her head back & forth. I told her I didn't appreciate how rude she was being to me & she then proceeded to bicker with me, arguing very aggressively with me, countering everything I would say to her. She made me feel extremely uneasy. After the interaction ended I walked over to fill my coffee cup where she made her way over as well minutes later laughing at me & talking under her breath, raising her voice at myself, mother & baby. During all of that I was also being uncomfortably stared at by another employee named "Lyndsey" or "Lindsay" working at the catering desk who chimed in throwing a rude comment at me making me feel more disrespected. At that point I felt extremely insulted & embarrassed & I felt I had to escalate their behavior. In passing, I stopped another associate asking to speak to a manager. A front end supervisor named "Krystina" or "Krystine" was called to my request, Whom quite frankly was not very professional or empathetic either. I explained the situation to her & she really didn't seem too concerned or willing to rectify my negative experience. She didn't have much to say, really nothing of value except that said she would follow-up with the head chef...Whatever that meant. In my opinion she was not "manager material" & didn't have the knowledge or experience to know what to do for me. Long story short I left the store in complete disgust, never wanting to step foot in there again. For the amount of money they charge for their food, you would expect to get treated with a great amount of respect, like a valued appreciated customer. With the amount of employees they have operating that store you would think the customer service would be top notch. But instead it's well below mediocre at best. So to the above supervisor who told me "We pride ourselves in customer service"-No you certainly do not! And to their infamous receipt motto that says "Everyday we do our best"-So far from the truth! Practice what you preach Wegmans! You're giving yourself a bad reputation & hiring the wrong people to represent your name! At the end of the day, we as customers who give our business, our hard earned money to their company, are why they all have jobs. We are the reason they get paid. So with all of that being said, Wegmans needs to step their customer service up big time & start treating their clients like we matter instead of just another dollar sign.