Cincinnati Bell

I rented a home from a patient who was going to Florida for several months, I met this family as the nurse caring for this man after a cardiac surgery. He has been a customer of Cincinnati Bell for over 30 years always paid his bill on time, never late. I have an excellent credit rating. I went online and ordered my services which were different from the existing services while there was a special pricing for new customers on 12/4/20 the special ended that day. I was given a installation at that time of 12/11/20 between 5-6PM On 12/7/20, Cincinnati Bell contacted the man I was renting from who just got home from the hospital, stating that he was paid up through 12/12/20, however, his phone would be disconnected on 12/10/20. The man could not go without a phone due to health conditions, I spoke with a Supervisor Beth, and the issue was I did not include a home phone in my cable/internet package, we agreed that I could have my carrier, request an import that way there would be no interruptions in service and the man could still communicate with doctors and the hospital. We obtained the exact information and confirmed it with Cincinnati Bell with that Rep and he also called and confirmed the information, I went to T Mobile, requested the import, was told it would take a few hours and to watch for a text. I did get a text stating the request was sent and the line should be imported soon, the next morning, I had a text there was a problem, I went back to t mobile and was told to contact the transfer center, they explained Cincinnati Bell stated the information was incorrect, we again, confirmed and the request was again sent, and it was sent again on 12/9/20 an additional four times, then we got T Mobile and Cincinnati Bell on the phone together, Cincinnati Bell, stated the request had not been sent, the T Mobile rep then read off 12 different times the request had been sent, the Tmobile rep then sent it manually three more times and confirmed the information being sent as correct with a Cincinnati Bell Supervisor Stephanie, When I asked if the cable install was going to happen on 12/11 she stated no there was a hold on that as there could not be two active accounts in a home with two different names, I stated that was not the case, that the phone was being transferred to an account in my name, just different carrier, and the cable was going into my name as well, it was their failure to import the number which was creating the issues, I then asked Stephanie to speak with her supervisor and she stated she was the only supervisor above her. She then got ugly, I then on Friday, got an email from Cincinnati Bell confirming the installation of the cable, I then called and was told yes the tech was coming and I needed to be there, I waited and the tech did not show, I called Cincinnati Bell and was told NO the tech was not coming and they did not know why, I then contacted T Mobile and they contacted Cincinnati Bell and again sent the request another 5 times, with the correct information on it, Cincinnati Bell then stated the number could not be imported as the service was disconnected which was not true, per Stephanie, Supervisor, T Mobile then contacted me on the line to confirm is was working, they then tried again to deal with cincinnati bell. They then switched the story to incorrect information which the information has been confirmed and given to us by Cincinnati Bell, last week after telling Cincinnati Bell I was filing a complaint with the FCC and Attorney General's Office, I was told that T MObile did not request the number to be imported again, and when I read off the 32 times it had been requested the rep then stated it was incorrect, then upon having her read the information to me, that same information was submitted 22 times, and then she stated that their transfer center was the issue, they will not accept calls due to COVVID and emails had to be sent, and when I stated that is not working, she got quiet, meanwhile, a customer of 30 years continues to be billed for a phone and services he started transferring on Dec 4th and this is Cincinnati Bell's way of forcing him to pay additional time for their services at a higher rate due to their failures to comply with a customer's request to stop services and transfer their telephone number it is all retaliation and people not documenting accounts, and the fact that Cincinnati Bell continues to force us into hours of wasted time, one week 39 hours, the next week 22 hours and 12 hours this week, it is doubtful, things are going to get any better, but this patient ended up back in the ER on 12/11 due to stress from Cincinnati Bell, I arranged care and the entire home setting around the cable install that they knew was scheduled and confirmed at 5:45 AM via email and I confirmed via telephone at 3:30 PM then told at 7 PM they were not coming. The past three weeks has been a mess and perhaps, Cincinnati Bell wants to continue charging the 30 year customer $175 per month due to increases in taxes they cannot control, however, I am paying $140 for three months then it increases however, I get more services, but yet they will drag this out send a new bill and expect payment, this is a total unprofessional mess and the hours of time to beg them for service has been a waste, I am not sure why they are discriminating against me, I have an excellent credit rating, perhaps it is my gender, my color, my sexual preference, but it is not legal and someone needs to put a stop to this. It would be understandable about departments being closed down due to the virus, but the transfer center is remote, and they can have techs go into homes but NO ONE WILL IMPORT NUMBERS says much, they are not allowing customers the right to move their business which is a customer right

I had the displeasure of using Cincinnati Bell's Fioptics for 3 three years. The service would constantly cut out and no one at Bell would have any answers on how to fix it. After spend hours and hours on hold with service department explaining my problem they sent out a Technician who changed out all the equipment and still I continued to have problems. To top it all off, when I cancelled the service, they billed me for another month. The internet cutting out was only half of the problem, their customer service department was completely frustrating. I had to call in 4 months in a row to have them remove a equipment charge from my bill for a router that was never installed. I called in once at 6:00 to report a problem and was on hold for a hour until I was disconnected. Then when I called back the message said that they were closed for the evening. I spent hours and hours on hold waiting for customer service reps who can't answer any questions or do anything to solve problems. Their customer service reps game is to transfer department to department with the hope you'll give up or you'll commit suicide listening to awful music. The hold music was obviously designed to squeal and crackle making your experience the worst it could possibly be. How can the BBB give this company an A+ plus rating? They deserve a big fat F minus for poor service and trying to rip off their customers by charging for services they did not delivery. This is a very bad company! Stay away!