Meijer

I went to meijers this am and tried to buy pints of ice cream which were $3.00/each pint the coupon stated that they were limit one use per coupon. I have shopped at Meijer for many yrs and know that when the coupon reads each, that means each one. The mperks weren't working so they had to manually enter the coupon and were unwilling to do so. They told me it was for one pint. I was furious and left with nothing. I wasted 30 minutes shopping another 10 waiting for the guy to check on the price? I was then late for work. I am not shopping at Meijer anymore if employees don't understand their own policy. I used to love Meijer and shopped there exclusively but I don't think they care about their customers anymore. It is very sad to see.

Thank you

Good morning,
I visited store #104 in Columbia Ohio yesterday. While in the check out lane, my cashier was also, I believe, the customer service manager, and was answering the phone and dealing with issues while ringing up the customer in front of me then my order. I alerted her to the key pad still saying "payment approved waiting on cashier". She finished ringing up my order and did something g to cancel the key pad and reset it. My total was a lot more than I expected but I thought I just didn't calculate in my head correctly. I paid and left. When I arrived home 20 minutes later I pulled out my receipt because I was still in shock at what I spent (about $100 more than I thought). I saw that the receipt had a ton of items I didn't buy. After further inspection I realized it's all the groceries of the customer in front of me. I had to go back to the store, stand in line and explain what happened. They took care of it, but never did they apologize for the inconvenience. They made me feel like it was my fault. The manager was even there and never apologized to me. I know mistakes happen, but good customer service is admitting error and apologizing. I was so disappointed in the experience. I waisted over an hour of driving back and forth and still no apology. I know if I return I will be studying my receipt everytime before I leave.