CVS reviews and complaints 1
View all 3333 complaintsCVS - Pharmacy and front end customer service
At 8:27 I looked up the CVS website for directions on how to get to it because my prescription has been called into the CVS in Troy Ohio. I called and had them transferred to the one at 4901 main Street Dayton Ohio. I have screenshots proving I was there 5 minutes before 9:00 and when I got there the doors were locked and the employees saw me outside but would not open the door. I also made a phone call 17 minutes prior to closing which I have attached a screenshot of, and the whole time that I made the phone call during driving to the CVS store and when I got there when I hung up nobody would answer the phone. 17 minutes before store closing time is at 8:43. Nobody would answer the phone this is ridiculous I need this medication and because they were lazy and didn't want to do their job I didn't get it. I can't believe the nerve of some people this is disgusting behavior. At 9:06 I was parked next to the manager's car apparently his name was Tony and I asked him why I've been trying to call the store since 8:40 and nobody would answer and he said well if you keep hanging up they won't answer the phone. I said I've never called and hung up this is the first time I've ever called this store. I said why is your store closed upwards of 7 minutes before closing time and he got in his car and drove off and wouldn't answer me.
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