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CB Banks PNC Financial Services Group 4600 Great Northern Blvd, North Olmsted, OH, 44070, US
PNC Financial Services Group company logo
PNC Financial Services Group
reviews & complaints
PNC Financial Services Group company logo

PNC Financial Services Group

4600 Great Northern Blvd, North Olmsted, OH, 44070, US
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1 complaint
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Website
www.pnc.com
Phone number
+1 (440) 777-2100
Category
Banks
Working hours
Mon
9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 1:00 pm
Sun
Closed

PNC Financial Services Group reviews and complaints 1

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4:38 pm EDT
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PNC Financial Services Group - Customer service

July 1st 11:45 am

My wallet was stolen and I went to the branch for help getting a new card. A man and woman greeted me inside and I asked them for some help or direction how to get a new debit card. I had my phone with PNC app showing I was the owner of the card but they had no sympathy because I had no ID since it was stolen. Our BMV was closed so I couldn't get one. My problem is they should be educated that you can print your ID online, which I didnt know that until I spoke to someone at corporate. I could have went home grabbed my social security card and printed my id to get a new card. Now I have to wait until Monday to get my new card and I cannot buy anything until then. I would use my Capital One card but that was stolen too. I've been banking with you since the National City days and I felt like my business means nothing.

Desired outcome: I would like someone held accountable for the horrible customer service.

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