Aspen Dental

I’m very sorry to hear about your recent experience. Please know that every Aspen Dental practice strives to provide patients with high quality denture and dental care service in an atmosphere that is welcoming and respectful, and I apologize that your visit did not meet those expectations.

We have a team of Patient Satisfaction Specialists who would be happy to try to address your specific concerns. They can be reached at [protected] or patientservices@aspendent.com.

Follow up to previous post.--I just got off the phone with the Manager Curtis Jewell
He confirmed that my services were to be paid 100% by my insurance and that when they didn't pay, supposedly, I now had an outstanding balance. Yet even though he confirmed my phone number and correct address in AZ on file, I never received one call or mail from them stating any of this.
When I told him I recording the call, he said I was supposed to tell him that at the beginning and hung up on me.

I came to them for the first time in Jan 2014. Cleaning and 1 filling (no anesthesia). I paid what they told me I owed and left. Now more than 2 yrs. later I see they have put a delinquent charge on my credit report for $85. I have never received anything stating there was even a question let alone a charge!. Then when I call them today, I'm put on hold numerous times, being passed from one to the next. I sat on hold for 13 min. only to be told they did 2 fillings and not one. When I said no they didn't, she said someone would look into it and call back. We'll see...but in the meantime, my credit is being dinged for no reason!

Please join the class action lawsuit being filed. We need your testimony. You can email me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

THEY ARE TERRIBLE! After two years, several phone calls, and explanation of benefits forms given to Aspen Dental in Mansfield they are still trying to collect money that was discounted by contract from our insurance carrier. They are a scam! Reporting to BBB and Attorney General's office of Ohio.

This place is the most unprofessional, I have ever seen in my life.They fail on all levels, customer service sucks, there is none as a matter of fact, they treat you like crap, Not concerned about sterilization techniques.Everyone has perio problems and needs to have high dollar cleanings, the only procedures that the assistants along with the hygenists know is how to be rude to you while discussing other peoples accounts and dental problems, and they are so full of themselves that they don't even care that you are sitting right there.So needless to say they are not giving alot of their attention to you and your needs as a pt. and that is their job.I don't know how this place is aloud to stay in buisness.

Aspen Dental in Vancouver, WA is a rip off place. I recently went in there and saw a dentist, DDS Karl Smith, for what was presented to me as a totally free Exam and X-Rays. Turns out they billed my insurance. When I spoke to them they promised to refund all the money to the insurance company. Now, about 10 days later, they want me to pay the $115 that the insurance company denied. I will send them a letter of demand to return the money or I will sue them for fraud and pour workmanship.

I have not had any bad experiences with them; only been there once time thus far. No work done yet but this forum is scaring me at bit.

8/4/2009 11:58 AM

I had a dental hygiene follow up appointment today with Aspen Dental in Orange CT. The first thing they told me was that before I could get the follow up, that I had to pay for an balance due of $111.00 or more for the follow up. I disagreed because I had agree to paid up front the entire amount for the treatment of removing all my upper teeth and having a denture made to replace them, along with a lower bridge, adjustment follow ups and the dental hygiene procedures and one follow up for that procedure. I specifically told the accountant to give me on paper the details and cost of all that had to be done, before I even agreed to have the work done, which she did give me a spread sheet, with all the details.

I told her that I did not want any surprise fees later and specifically told them that I needed a specific type of pain medication after having all my teeth pull, which they did not comply with until I got angry and demanded for my original request to be comply with. I even brought in my primary care Dr's. Name from the V.A. so they could contact him as to my pain tolerance and why I needed that specific pain relief medication. They recommended me to take aspirin or over the counter pain relievers, which I new from paste experience that it was not going to relief my pain.

Before I got any treatment at all I paid upfront $1500.00 and then after paid $890.60 total of 2445.60. The accountant that spoke to who was not the same person I spoke to originally was rude and frankly did not know how to treat a paying customer and told me to leave if I was not going pay what I owed.

I still have follow up appointment for the denture adjustments which was also included in the original price. When I paid up the $890.60 I asked if that was it and the girl said yes, that I was all paid up. Considering that the spread sheet she originally gave me, plus discounts it totaled to $2980.00. According to the original accountant I was supposedly fully paid at 2444.60. The difference of the quote on the spread sheet from what I paid is a discrepancy of $534.40 which does not jive with the amount quoted this morning of $111.00 that I was required to pay for that follow up which is indicated on my page receipt for next appointment which was today of $27.00. How do you figure?

The dentist's recommendation was that I have all my bottom teeth also pull and have a denture made to replace them. I adamantly said not, so they suggested that I have a bottom bridge made for the missing teeth which were only two. I really felt that I did not need a bottom bridge, but they convinced me; after all they are the professionals. Now this partial bridge is a piece of some type of composite Acrylic material with two wires and two artificial teeth. The fit is horrible, because it constantly comes loose and I can not eat properly with it and my speech becomes slur when I talk with them on.