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CB Appliances KitchenAid 1305 Southwest 77th Terrace, Oklahoma City, OK, 73159, US
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KitchenAid
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KitchenAid

1305 Southwest 77th Terrace, Oklahoma City, OK, 73159, US
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1 complaint
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Website
www.kitchenaid.com
www.kitchenaid.eu
Category
Appliances

KitchenAid reviews and complaints 1

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KitchenAid - does not honor refund policy/poor business practices

I ordered repair parts from this company in October 2010. I eventually received the merchandise, but they sent the wrong part. I notified them about their error and returned the part for a refund. Their refund policy states that they do not refund the shipping costs unless it was their error. I explained this to the Customer Service Manager (who obviously has no clue about customer service !); however, he informed me that "Unless you received a part number other than what you ordered then you received the products you ordered" After repeated attempts to explain to him that Point & Click sent me the wrong part, he refused to refund my shipping expenses. I currently have an action pending with the local BBB for further investigation. DO NOT USE THIS COMPANY !

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