Lowe's

Hello, I've never done this before. Most times, I chalk bad customer service to someone having a bad day, but this needs to be addressed. I bought a hot water heater from the N may ave. store in Oklahoma city on 8/15/2023. I called the next day to let them know I had paid for it online, and the plumbing company's name, and that they would be picking it up. My plumber called, and said he got to the store, and talked to two people who walked away and never came back to the service desk. When he called me it had been 40minutes that he had been there, so I called to see if there was someone I could talk to to get him help. A lady answered the phone, was completely rude. I won't go into the details, but I would hope someone would take time to listen to the call. I called at 11:12am on 8/18/2023 Oklahoma city time. It was a call that lasted over 23 minutes. The last time she came on the line she was still rude, and before I could tell her that I just got a text from the plumber they were loading him, she hung up on me. My name is Jerry Fowlkes, [protected]@gmail.com is my email. By the way, my plumber said she was very rude to him as well.