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The store in Medford was outstanding on taking care of my problem. However, my issue is with Lowe's landing page ordering my stove and microwave. When you order online what's not clear is how you go about ordering with installation. I ordered the stove/oven with a microwave, a package through the website, but nowhere does it have a box to check or comments for installation or does it ask if installation is needed. I was told when you go to pay, nope - nada. When my order arrived, which BTW I ordered gas instead of electric, they took back the stove, but could not install the microwave because you have to set that up in the store, which nothing on the website tells you that. The team at the store ordered my electric stove with installation (because it can be done from their computers). Then separately set up my microwave install with handwritten paperwork, which had to be done in the store. What a waste of consumer time. I spent from 3:45p-5:30p once I received assistance the whole thing was corrected through their computers. Why then order anything online, if only you have to go into the store for installation. That's my biggest complaint. Lowe's look at your website and make sure it is user friendly and their needs are met, without wasting a consumer's time and the stores. Thank you,
Recommendation: Check the installation perimeters before committing to online ordering
I can see why you're so frustrated. The online ordering process should be seamless and clear, especially for something as important as home appliances. It's just not right that you had to spend so much time fixing a problem that should have been easily handled from the start.
First off, kudos to the team at the Medford store for stepping up and helping you out. But Lowe's needs to understand that their website needs a serious overhaul. When you order online, everything should be straightforward – from choosing the right appliances to setting up installation. It shouldn't be a guessing game, and it certainly shouldn't waste your time.
You shouldn't have had to go through all that hassle just to get things sorted. Lowe's needs to take a hard look at their website and make it user-friendly. Customers deserve a smooth, efficient experience, and it's on them to ensure that happens. Keep sharing your story so they know this is something that needs to change. Your time is valuable, and they need to respect that.