At Home reviews and complaints 1
View all 79 complaintsAt Home - 4 credit card charges no merchandise
Coraopolis, PA store order. on 6-8-21 gave my daughter in law my credit card number to purchase 3 bar stools. 1st time said to reenter number still didnt go thru. My credit card company contacted me on second attempt to see if this was a fraud charge I told them that it was ok. Told her to try and put it thru again she said it said to try another form of payment. I told her that my credit card company said you may have to enter info again which she did and she said still won't go thru. I checked my credit card account and now have 4 pending charges for $433.32 for an order that didnt go thru. We have no order number or confirmation number. Contacted Coraopolis store they have no order. I have talked to the Coraopolis store they told me to call corporate office told them I couldn't find a number they had nothing to give me. Found a number online called and it said number no longer working. Called the Niles OH store they were a little more helpful and said I had to do chat or email. Told her chat was virtual and all it said was to return merchandise to store with receipt. Sent and email over 24 hours ago and have got no response from At Home. Contacted my credit card company and they said quickest way to get resolved is to contact At Home impossible no one to help you. credit card company said charges are approved and pending. We have no order number to even reference back to because it said didn't take the payment and have no merchandise. I know you gave me guide lines on how tow word complaint but I am angry and very unhappy with At Home customer service, My email is [protected]@aol.com
Desired outcome: refund on charges
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